In this month’s chat,we had some good discussion around social media guildines and online community moderation. We heard from many people that there were too many holiday deadlines at work to make the chat so be sure to add your thoughts to the comments here after reading the archive to join in!

Read the full transcript here!

Laura Norvig shared the guidelines used for their email listserv:

E-mail discussion lists hosted by the Resource Center are not moderated. Anyone who subscribes may post messages. The lists are supported with federal funding; therefore, messages that appear to be political in nature, partisan, lobbying, or in any way perceived as in violation of the law or against relevant government policy are prohibited. Other inappropriate postings include, but are not limited to, advertising of fee-based services or products, chain letters, jokes, petitions, resumes, and messages from individuals seeking employment. Job announcements are permitted only for positions at AmeriCorps, Learn and Serve America, and Senior Corps programs; at state commissions; with training and technical assistance providers; and at the Corporation. Announcements of member openings are also permitted. All other job announcements are to be posted elsewhere. Although the e-mail lists are not moderated, they are monitored. Subscribers who post inappropriate messages will be contacted and may be removed from the list if violations continue.

And Claire Sale shared the British Red Cross guidelines:

The British Red Cross values comments both complimentary and critical. However, we will not tolerate the following: aggressive or personal criticism of the blogger, breach of copyright, obscene, defamatory, profane, sexually oriented, racially offensive or likewise objectionable comments.

Check out the full transcript as we also shared a lot of ideas around moderating and engaging with negative commenters. What are your best practices or great examples?

Join the January Chat!

For details of the January 20th chat and for full archives of previous chats, visit the CommBuild chat page.

December 2010 Community Builder’s Chat Wrap-up #CommBuild
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  • Thanks for another great discussion!

    One other thing to add: I also like how the British Red Cross have their guidelines as part of the template so it shows up on every page (at the bottom): http://blogs.redcross.org.uk/. It’s non-intrusive, but hard to miss.

    • Anonymous

      Great addition, Claire – thanks for sharing that! I really like that and
      agree that it’s non-intrusive but hard to miss. The more often you can share
      your guidelines, the more transparent moderation is, etc.

      Thanks!