On January 31st, the social web erupted with status updates, images, and more in response to the Associated Press report that the Susan G. Komen Foundation had decided to de-fund breast healthContinue readingObservations and Reflections on #TakeBackThePink
Many organizations struggle with the idea of ROI and metrics when it comes to social media because so much of it feels, well, untouchable. It’s soft and maliable and relative,Continue readingFive Steps to Finding ROI