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The first week of April was like an annual family reunion for the nonprofit technology community as the 2012 Nonprofit Technology Conference (NTC) converged on San Francisco. The annual conference from NTEN: Nonprofit Technology Network brought together 1,800 nonprofit professionals, technologists, and service providers for three days of sessions, panels, and workshops covering the gamut of topics related to technology and social impact. With more than 150 sessions and twice as many speakers, plus all of the additional social events, there were countless conversations and ideas buzzing through the airwaves and Twittersphere. Three topics rose to the top with the most interest.

Email isn’t dying, it’s evolving!

A blog post with the proclamation, “Email is dead!” comes around every year or so, reigniting some debate and sparking long comment threads on blogs (and, always ironically, email list servs). But at this year’s NTC, the conversations about email were much less about its impending departure and more about exploring its evolution. Email is still a major component of organizational communication and a channel used by nonprofit supporters and donors; it is critical that it grows and develops to match the changing ways we use it and share messages.

Segmentation (dividing up your list to target specific groups of people with different messages) and tracking aren’t new, but the tools are becoming more sophisticated—and so are we. Lara Franklin of TechSoup Global and Upwell’s Rachel Weidinger started with a presentation about the basics—how organizations can begin segmenting and using email marketing clients to track and manage messages and campaigns. The session by Jeff Shuck of Event 360 took the conversation to the next level, honing in on how to successfully use member data in your communications. Cameron Lefevre of M+R Strategic Services and Lindsey Twombly of the Human Rights Campaign discussed how to optimize email messages for mobile phones in their session, since more and more, we are using email while we’re in line for groceries and otherwise away from our desks.

Drawing is the new Elevator Pitch

Take a minute and go look at your organization’s website, printed materials, and other promotional items that you use to tell people—as quickly and effectively as possible—just what it is that your organization does. Do you see a lot of text? If so, you aren’t alone. At this year’s NTC, the role of “the picture” emerged as a force to reckon with. Dan Roam suggested in his keynote that creating pictures and images that effectively explain our work could be important to gaining more funding. He asked attendees to draw their ideas in lieu of taking traditional notes in later sessions, and we saw people move from thinking in text to thinking in graphics in just 48 hours.

Attendees were also talking about infographics this year. Beth Kanter, a thought leader on technology for nonprofits, presented a great session on data visualization and shared some low-cost tools for organizations to use. The conference also had graphic faciliators, who captured conversations and takeaways visually. (You can see them on the Rally blog.)

Socializing isn’t just for Facebook

I had a few conversations with NTC regulars who remarked that the social media frenzy seemed to have finally calmed. They were happy that it didn’t center stage at the conference and that sessions covered other tools and strategies more equally. But there actually wasn’t less conversation or excitement about social media; it has just been around long enough now that gets folded into other conversations, such as social fundraising.

Marketing experts Katya Andresen, Mark Rovner, and Alia McKee, came at the topic of social fundraising with a scientific lens during their session, exploring human behavior and options that nonprofits have for effectively communicating and fundraising. Blackbaud’s Steve MacLaughlin shared data and trends in online fundraising, as well as how to integrate both social media and mobile into fundraising efforts. Similarly, Common Knowledge’s Jeff Patrick tackled highlights from recent research for online fundraising and social network use by nonprofits. Coming straight at the topic, Cheryl Black of Convio and Margaux Mennesson of the Bicycle Transportation Alliance talked about specific tools and strategies for social fundraising.

In addition, two reports were released during the conference: the 2012 Nonprofit Social Network Benchmark Report and the 2012 eNonprofit Benchmarks Study. You can download them now for free.

Fellow attendees: What other popular topics or interesting conversations would you add to the list? For those who didn’t attend, what are some of the nonprofit technology topics, tools, or case studies on your mind lately?

To follow more of the things I find online, you can follow @amysampleward on Twitter (which is just a blog and resource feed), or find me on Delicious (for all kinds of bookmarks).

• Constant Contact Survey Reveals Social Media is a Critical Marketing Tool for Event Planners; Usage Expected to Increase | Business Wire – "A new survey from Constant Contact® finds that social media marketing has become a critical marketing tool for small businesses and nonprofits planning events, with 77% of event planners currently using social media to market their events, and another 14% planning to do so in the next year. The survey also reports that event planners still rely heavily on email marketing, online event marketing tools, websites, and print advertising to promote their events, indicating that traditional forms of event marketing still play an essential role in promoting an event." Get the free ebook "The State of Event Marketing" at: http://img.constantcontact.com/docs/pdf/EVM-EBOOK.pdf
• Upgrading Voter Registration – "Approximately 24 million active voter registrations in the United States are no longer valid or have significant inaccuracies, according to the Pew Center on the States. Research in Pew's report, Inaccurate, Costly, and Inefficient, underscores the need for registration systems that better maintain voter records, save money, and streamline processes. This is an effort that eight states are spearheading with Pew’s support." Registering people to vote, so long as you allow anyone to register for any party and do not advocate for specific voting actions, is not outside your 501c3 status. I really wish more organizations included voter registration efforts in their community work!
• What We Talk About When We Talk About Digital Activism | The Meta-Activism Project – "Usually when we talk about digital activism we talk about concrete anecdotes (the Arab Spring, the 2012 presidential race, the Koman/Planned Parenthood blow-up) or abstract trends (slacktivism, cyber-war, hacktivism).  What we rarely talk about is how we talk about digital activism: Is our focus in the right place? Do we know what we’re talking about? Are we being honest?"
• Jillian C. York » The Arab Digital Vanguard: How a Decade of Blogging Contributed to a Year of Revolution – This is a terrific piece from Jillian York – a must read on digital activism! "This article was first published in the Georgetown Journal of International Affairs Vol. 13 Issue 1 (Winter/Spring 2012), “Language, Identity and Politics” and is re-published here with permission."
• The Age of Mobile Email Has Arrived. Are You Ready? | NTEN – "What if you found out that one-quarter of your subscribers were reading your emails on their mobile phones? There’s a good chance they already are. (And if they’re not, they will be soon!) As of November 2011, 89.6 million Americans are using their mobile phones to access their work or personal email. That's an increase of 28% in the last year alone."

To follow more of the things I find online, you can follow @amysampleward on Twitter (which is just a blog and resource feed), or find me on Delicious (for all kinds of bookmarks).

• Eric Lanke: Stop Calling It Strategic Planning – "So I'm working my way through Humanize, and like most everyone else, I'm really enjoying it. This will probably be the first of several posts describing the thoughts it provokes for how I am and should be running my association. But dare I start with the endlessly controversial subject of strategic planning? I've heard Jamie Notter (and others) decry this staple of association board meetings as a tool whose time has come and gone, but it wasn't until I read the treatment of it in Humanize that I really understood what he was talking about. And it's convinced me of one undisputable fact. I need to stop calling what my association does strategic planning."
• 2011 NTEN Champions Fundraising Campaign by the Numbers | NTEN – "The funny thing about being the Nonprofit Technology Network is that it can be really hard to practice what we preach. You may recall that the NTEN community recently helped us raise over $15,000 to host more local events throughout 2012. We learned so much while running that campaign, but we also made lots of mis-steps along the way. One of the things we wished for as we navigated the campaign: benchmarks. Besides average gift amount, what might we expect?"
• New Research Proves the Business Case for Product Giving : PitchEngine : Get the Word Out™ – "New research from Indiana University concludes that businesses can do well by doing good through product philanthropy.  Donating products to charities helps corporate bottom lines, reduces waste in landfills, and provides relief for people in need. With a record number of Americans living in poverty today, product donations allow people to use their limited resources to pay for food, health care, prescription drugs, utilities and other vital needs. The study, released today by Indiana University’s School of Public and Environmental Affairs (SPEA), provides the first detailed examination of the return on investment for donating merchandise as opposed to liquidating or destroying it."
• Is email going out with 2011? | craigconnects – "I took a look at a few articles and studies, and according to ComScore's 2010 Digital Year in Review, email use dropped 59% among Internet users ages 12 to 17 in 2010. Users ages 18 to 54 have reportedly turned away from email, as well — many are instead communicating through social-networking sites such as Facebook, Twitter and LinkedIn. An increase in email use, however, was visible in the 55+ age group, who used web-email 15% more in 2010 than in 2009. The report also went into detail on what sites people spent their time on: it illustrated that time spent on webmail sites declined while social networking sites increased considerably." Would love to hear what your experience and perception of email use is! For me, I see the way I use email and treat email changing, but the importance and irreplaceability (is that a word?) of it staying the same. You?
• Multiple Constituent Groups, One Database: Case Studies | Idealware – A great collection of three case studies from very different organizations, including Fight Colorectal Cancer, Sarah's, and Earthjustice. How are you managing your data?

To follow more of the things I find online, you can follow @amysampleward on Twitter (which is just a blog and resource feed), or find me on Delicious (for all kinds of bookmarks).

• Groupon Case Study: Jolkona’s Groupon Experiment | Community Organizer 2.0 – Check out this great interview by Debra Askanase with Laura Kimball, discussing their experiment using Groupon! "Jolkona ran a Groupon deal as an experiment to try to raise money for a specific campaign using Groupon. Jolkona partnered with the Seattle International Foundation (SIF), which pledged to match every donation, dollar for dollar, up to $25,000. Starting July 26th, Groupon Seattle’s G-Team allowed subscribers to join Jolkona and SIF in making an investment in women’s leadership by pledging support in increments of $10. For each $500 collected, Jolkona would fund one week of training for a woman leader to come to Seattle and participate in a 10-week fellowship program, run by iLEAP: The Center for Critical Service."
• Year-end appeals have you stumped? Four quick tips to get the ball rolling | Big Duck – "This is the time of year when most people I know are thinking about ‘back to school’ and beginning to plan their fall/winter holidays and vacations. Of course for us Ducks and most of you, this time of year is dominated by the ever-glorious year-end fundraising appeal. These days, the year-end giving season starts as early as October. In fact, as I write this (in mid-August), we’re already at work on several year-end campaigns. If you’re not quite there yet, here are a few quick tips I hope you’ll find useful to get your fundraising wheels in motion."
• When Communities Identify Their Own Poor, Aid Has The Most Effect | Fast Company – "When governments and NGOs plan on giving assistance to the most needy, how do they know who needs the most assistance? It's a question people are at great pains to answer, yet social welfare programs around the world are still plagued by error and abuse. That has not deterred the development of programs to help people escape extreme poverty. But because the poor–especially those earning less than $2 or $3 per day–typically hold informal jobs with no official records about their earnings, conventional ways to determine need are ineffective. MIT researchers in a recent study (PDF) looked at two alternative methods for establishing who needs assistance."
• 7 Things Nonprofits Can Talk About on Facebook Besides Themselves « – "Recently I met with a client who was sensitive about what they posted on Facebook, because they not only had privacy issues to be concerned with of their constituents, but they didn’t think that the other things they do would be applicable to their fans on Facebook. In other words they didn’t think that their fans on Facebook cared about what their organization was doing other than fundraising."
• Complex and Contradictory: A New Way to Think of Digital Activism | The Meta-Activism Project – "The effect of digital technology on political contention is neither good nor bad, it is both.  Yes, the Internet can help activists mobilize and re-frame public issues.  It can also distract citizens and feed apathy.  It can also help repressive governments watch and censor their citizens.  The sooner we accept digital technology’s complex and contradictory effect of political power dynamics, the sooner we can move forward to answering more interesting questions about those effects.  What contextual factors lead to these different outcomes?  Why does one factor win out over others when all three are in play?"
• 5 Reasons Social Media Measurement is Making You Lie to Yourself | social media measurement | Social Media Consulting – Convince & Convert – I love the comparision Jay makes here between Twitter and email, followers equals sends and actual Twitter reach (people reading and responding) equals open rate. Really changes the impact of those Twitter numbers! "Social media measurement causes unsavory (and ineffective) marketing behavior because unlike the rest of our marketing key performance indicators, social media metrics are out there for anyone to see."

To follow more of the things I find online, you can follow @amysampleward on Twitter (which is just a blog and resource feed), or find me on Delicious (for all kinds of bookmarks).

• Introducing WebAPI ✩ Mozilla Hacks – the Web developer blog – Really excited by projects that help close gaps, provide accessibility, and increase portability of all things webby. Check this out: "WebAPI is an effort by Mozilla to bridge together the gap, and have consistent APIs that will work in all web browsers, no matter the operating system. Specification drafts and implementation prototypes will be available, and it will be submitted to W3C for standardization. Security is a very important factor here, and it will be a mix of existing security measurements (e.g. asking the user for permission, like Geolocation) or coming up with new alternatives to ensure this."
• How to collect email subscribers on your Facebook Page – Have you added a custom welcome page and/or email sign up form to your Facebook Page? If you haven't, John Haydon will tell you how: "From what I’ve seen, most nonprofits have no idea that you can add to your list — that precious database of your supporters, donors or newsletter subscribers — by strategically using a customized Facebook Welcome Page or custom tab. Notice the word “strategically.” Collecting email subscribers on your Facebook Page takes a lot more than simply adding an opt-in form to a tab — you’ll learn how to do that in just a moment."
• Google+ vs. Facebook vs. Twitter vs. … Part 1: T… – Lithosphere Community – "Michael was voted a 2010 Influential Leader by CRM Magazine for his work on predictive social analytics and its application to Social CRM. He's a regular blogger on the Lithosphere's Building Community blog and previously wrote in the Analytic Science blog. 'What I’m going to talk about today, are some of the network properties and social principles behind some popular social platforms. Of course, I will compare and contrast them to the new kids on the block (i.e. Google+), and talk about their behavioral implications.'"
• Grants Maps – I'm a huge fan of maps and I love social impact – check this out: "The Skillman Foundation has partnered with the New York City-based Foundation Center to provide Skillman Foundation website visitors with a custom version of the Foundation Center’s Philanthropy In/Sight data visualization platform, which utilizes Google maps to show the scope and reach of the Skillman Foundation’s work in Detroit."
• Library Value Calculator | Topeka and Shawnee County Public Library – I love this! What a terrific way to help tell the story of your impact in the community – I can see something similar working for all kinds of organizations, schools, and more. "The Return on Investment (ROI) Calculator determines the value of library services in Topeka and Shawnee County based on per capita spending of local and state funding. For every tax dollar you pay, the library returns several to you in reading, research, programs and other services. Here's an opportunity to see your tax dollars at work."

To follow more of the things I find online, you can follow @amysampleward on Twitter (which is just a blog and resource feed), or find me on Delicious (for all kinds of bookmarks).

• Five Social Media Must-Haves for Crisis | Social Media Today – "Organizations and businesses that don't plan for crisis will be left behind when the inevitable happens. Thorough crisis plans don't have to be 50 pages long, but you need to have one. Your organization's crisis plan should include a social piece in the communications section. Real-time is the fastest way to join the conversation, provide help and information, and direct the messages. Social helps you be your own media. So, how can social media play a positive role in crisis? Here are five social media must-haves in crisis."
• Online Competitions: Lessons from MIT’s Service Innovation Challenge  – Online Fundraising, Advocacy, and Social Media – frogloop – "For the last three years we’ve worked at the MIT Public Service Center – in collaboration with the MIT Alumni Association, MIT150, and numerous stakeholders – to translate a campus-based innovation competition into an online platform that engages the worldwide MIT community. We’ve cracked the competition process open, leveraging a combination of workflows and social tools to produce a compelling experience of real participation in key activities. We’d like to share a few of our major aims and reflect a bit on some lessons learned that we hope will guide our approach in the future and prove helpful to others designing competitions, challenges, and prize giveaways online – in particular those focused on social benefit and public service. We are indebted to our partners at Idea Couture for their thoughtful, patient, imaginative, and generous work with us. "
• Azavea – Augmented Reality for Cultural Institutions – Augmented Reality by PhillyHistory.org – What do you do with 93,000+ historical photographs and the power of Augmented Reality on smart phones? Azavea explores this topic in a newly released whitepaper and documents how they built a prototype mobile app (for iPhone and Android) that overlays historical photos on the modern city streets of Philadelphia.
• Making Stories Work for Your Org: What the Data Says | NTEN – "Don't count on a personal story to transform your fundraising appeal. Instead, tell stories that explain your mission and your impact. Recognize that these stories aren't enough to compel someone to give. In the story that gets people to give, the donor — not the organization — is the hero."
• Twin Cities marketers queuing up with QR codes – TwinCities.com – A great example of an interesting way to use QR codes! "Visitors to Chino Latino restaurant in Minneapolis recently found something new sticking out of their drinks. The paper umbrellas were gone, replaced with a diminutive, square-shaped code made up of black and white rectangles. If this had happened two or three years ago, the visitors likely would have been baffled. But now, a rapidly increasing number of them know what to do: Whip out their smart phones, fire up an app that can decipher the code and discover where it leads. "

Highlights

From 2009 to 2010, the open rate for organizations of all sizes and sectors declined by 12% on average. The fundraising response rate fell by 19%, while the advocacy response rate fell by 7%. Meanwhile, unsubscribe rates held steady from 2009 to 2010.

It is important to note that higher unsubscribe rates are often indicative of a highly responsive email file because both responding and unsubscribing indicate that people are opening and reading emails – so an organization with higher unsubscribe rates often also sees higher response rates. Those unsubscribe numbers don’t indicate that you should stop or change that message, but that you should work to more closely segment your list and target your messages.

Advocacy actions and items of personal interest tend to result in more click-throughs from newsletters. Accordingly, advocacy-focused Environmental and Wildlife / Animal Welfare groups had the highest click-through rates in this year’s study, followed by Health organizations, where many subscribers may have a personal connection. International organizations once again stood out for their low newsletter click-through rates.

Get Started Increasing Your Engagement

Tips to grow your list:

• Short sign-up forms – you just need their email, ultimately, and you can start building out their profile of what actions they take and how they engage
• Sign-up from anywhere – make sure you’re providing a way for people to sign up from the side bar or other clear area on every page and not just by finding your “contact us” page
• Create context for sign-ups – include options for people to stay informed about a topic from a blog post or an action alert by including a sign up form and a source tag (on the back end) for that topic
• Provide options for more – once someone signs up, share more ways they can stay informed and other lists they can join

Tips for segmenting your list:

• Super Advocates – these are the people that always click, sign, or respond; you want to start marking them as super advocates in your database so you can, first, ensure you don’t send them too many actions, and secondly target them at the start of campaigns or to spread your message
• Events – people that attended an event are more likely to care about follow up than the rest of your list so be sure you track who came so you can share pictures, details or next steps
• Action – to the furthest extent possible, you want to track the actions a member takes in your database and segment your messages by the kinds of action people have taken before and you want them to take now
• Source – keep track of how people signed up or what topics brought them to your list so you can target content and make your kinds of communication relevant
• Offline and Direct Mail – be sure to segment your list by folks who would have just received something from you in the mail, some times it works to do messages in tandem, and some times it just doesn’t

Tips for testing your messages:

• From field – do your messages currently come from “Your Organization”? Try switching that out with “Your Name, Your Organization” or try associating certain staff names with certain kids of content so members can start identifying voices in association with your emails
• Subject line – track the response rates to various subject lines and even break down your list into three parts and send the same email but with different subject lines to each to compare how they do
• Templates – some groups and some content are best suited to email templates that resemble your website, others are better with a message-specific design, and still others do better with few or more images, you just have to try!
• Pictures – try sending a message to your list but half receive it with a picture and the other half without, or try adding in a video vs a picture vs none, and so on
• Content – there’s lots to test and try with content from bullet points to quotes to different styles and pull-out boxes

Tips for starting email campaigns:

Resources

Location: Nebraska

Topic: Email Campaigns: Know Your Audience and Get Results

Description: Pressing “send” on an email campaign isn’t as easy as it used to be. These days, competition for inbox space is increasing. Meanwhile, the patience and time of email recipients is
dwindling. Public relations professionals must have strategic, well-informed plans to meet their email campaign goals. Join us at PRSA’s May luncheon on May 10 at Anthony’s Steakhouse where Amy Sample Ward, membership director for the Nonoprofit Technology Network, will provide information on how to be a good inbox guest and get results from email campaigns. Ward, a New York-based blogger, facilitator and trainer who has worked with groups and spoken at events in the United States, the United Kingdom and around the world, will discuss tools for better understanding audiences, tips for keeping them engaged, and some case studies and data on how to optimize email messages for better results.

Related Links:

• PRSA
• PRSA Nebraska
• Slides and notes
• eNonprofits Benchmarks Study

To follow more of the things I find online, you can follow @amysampleward on Twitter (which is just a blog and resource feed), or find me on Delicious (for all kinds of bookmarks).

• Why You Should Embrace the New Facebook Modern Messaging System – "Just because the newly unveiled Facebook Messages is tackling the world of email doesn't mean it's inherently bad. There's a lot to like about their new communication paradigm—maybe even enough to get you to switch. Here's why."
• Why You Shouldn't Switch Your Email to Facebook – "The new Facebook Messages incorporates email, SMS, and Facebook Chat and Messages into one convenient bucket. It's a smart idea, but you should think twice before you consider ditching your current email address for Facebook email. Here's why."
• Facebook Offers New Messaging Tool – NYTimes.com – "For more than two decades, e-mail has been the killer application of the Internet. But Mark Zuckerberg, the chief executive of Facebook, says he believes that e-mail is antiquated. On Monday, Mr. Zuckerberg introduced a new unified messaging system on Facebook that allows people to communicate with one another regardless of whether they are using e-mail, text messages or online chat services."
• Help Fast Company Find the Most Influential Women In Tech 2011 | Fast Company – "Two years ago, Fast Company compiled a list of the Most Influential Women In Tech, in part to recognize the disadvantages that women in technology face–proper recognition being just one of them. We continued in 2010 with a second list, and now we're readying a third. Now it's time to begin putting together the 2011 list of influential women in tech, and this is where we'll need your help–since there are those who still believe there aren't any recognizable women in the tech industry. We're opening a call for nominations, and we're accepting them through all forms of social media, using the hashtag #wit11."
• ‘Giving Pledge,’ Promoted by Buffett and Gates, Stirs a Vigorous Debate – NYTimes.com – "Without a doubt, the biggest event in philanthropy this year was the Giving Pledge, a commitment by 40 of the wealthiest Americans to give away at least half of their fortunes, about $600 billion. … Now, about three months later, the pledge has not yet visibly inspired new major gifts or attracted additional signatures — Mr. Buffett said he expected more soon — but has surely created discussion and debate, about the wealthy, their giving and what it says about our society."