To follow more of the things I find online, you can follow @amysampleward on Twitter (which is just a blog and resource feed), or find me on Delicious (for all kinds of bookmarks).

• Dear Community Managers, don’t be hard on yourself, it’s your company culture that’s not ready to be “social” – The Buzz Bin – "In my ten years of working with corporate communications and marketing pros across Fortune 500, small to medium sized organizations, I have come across two specific types of organizations: i) organizations that have a culture of learning, collaboration and hence find ways to increase efficiencies and ii) companies that have the same beliefs but those beliefs never made it past the MISSION STATEMENT.  I have no problem against the latter as long as you are positively affecting the company’s bottom line and meeting your goals but I do have a few things to say to social media strategists who have been hired to do their job but end up spending more time just wrestling within their office corridors to go “social.”"
• Microsites for Nonprofits: Your Questions Answered | NTEN – "What do you do when you want to give extra publicity to a specific cause or campaign? Featuring one campaign too prominently could distract from other things. If you don't feature your campaign enough, it could get lost in the mix. So what's the solution? One proven method quickly growing in popularity is the microsite. A microsite is a mini-website, generally two to four pages, focused on a specific topic or campaign. These mini-websites are usually graphic-heavy and have very straightforward, action-oriented copy. Actions can include making donations, social media sharing, signing a petition, and more. Microsites can also promote dynamic content."
• Why Being Good Enough Is Never Enough on the Internet – Forbes – This is an important post I think everyone should read! Thanks to Deanna Zandt for being so thoughtful and smart in her analysis: "Let’s break down why the meritocracy myth is both so pervasive and problematic. The Internet is indeed a blank canvas in many ways. The egalitarian nature of the web as platform — for example, technically, no link or traffic is prioritized over another — makes it easier to connect people and ideas that were previously isolated. In the early days of the web, it was stunningly clear to most of us that we could do whatever we wanted, and that freedom was intoxicating. What we weren’t paying attention to was how we brought the advantages we carry in our offline lives– often defined by race, gender, class, and now, technological access and skill– to that blank canvas."
• Ushahidi and the Long Tail of Mapping for Social Change | TechPresident – I couldn't agree more with David's post and analysis of DeadUshahidi, a directory of "dead" installations of the open source Ushahidi mapping platform. Read the full post to hear both David's take, and suggestions for success from Patrick Meier. "DeadUshahidi’s mocking tone towards maps it deems ineffective, without any understanding of the goals of the groups behind them, is problematic. Moreover, mocking people or organizations whose maps don’t succeed hardly seems noble, and could even deter experimentation. In Silicon Valley, they say they celebrate failures and their lessons as key to a culture of innovation and success. While its intentions are ultimately good, it is hard to see how DeadUshahidi fosters such a culture in the world of crisis management."
• Millennial Presence in the Media | Mobilize.org – Did you read the list from ABC4.com of 8 characteristics of Millennials? I think Nathan has a great post here highlighting how off the mark some of those "characteristics" are, especially the idea that all Millennials would be considered Socialists! What do you think?

To follow more of the things I find online, you can follow @amysampleward on Twitter (which is just a blog and resource feed), or find me on Delicious (for all kinds of bookmarks).

• Salesforce Acquires Buddy Media for $689 Million – “Salesforce has entered an agreement to acquire social media marketing platform Buddy Media for approximately $689 million, the company has announced. The price is lower than the recently reported $800 million figure, but still a formidable investment from the enterprise software giant, which is on a seemingly never-ending acquisition spree. Salesforce had acquired collaboration tool company Stypi in May 2012, as well as social media monitoring platform Radian6 in March 2011.”
• 4 Results from Crowdsource Experiment at #12NTC: Nerd, Geek and Gear Herding « Sage Words – “At the 2012 Nonprofit Technology Conference (#12NTC) in San Francisco, California, we led a session called Nerd, Geek, and Gear Herding 2.0. Building on last year’s session, we were pleased that this year we had the opportunity to introduce the “crowdsourcing” experiment to collectively solve our nonprofit technology problems.”
• Introducing the Knowledge Graph: things, not strings | Official Google Blog – “Search is a lot about discovery—the basic human need to learn and broaden your horizons. But searching still requires a lot of hard work by you, the user. So today I’m really excited to launch the Knowledge Graph, which will help you discover new information quickly and easily. Take a query like [taj mahal]. For more than four decades, search has essentially been about matching keywords to queries. To a search engine the words [taj mahal] have been just that—two words. But we all know that [taj mahal] has a much richer meaning. You might think of one of the world’s most beautiful monuments, or a Grammy Award-winning musician, or possibly even a casino in Atlantic City, NJ. Or, depending on when you last ate, the nearest Indian restaurant. It’s why we’ve been working on an intelligent model—in geek-speak, a “graph”—that understands real-world entities and their relationships to one another: things, not strings.”
• The Identity Spectrum – Identity Woman – I love this spectrum map of the various kinds of online identity! Such a great resource for understanding and planning for community engagement. “The Identity Spectrum gives a understanding of the different kinds of identity that are possible in digital systems. They are not exclusive – you can mix and match. I will define the terms below and discuss mixing and matching below.”
• Current.org | Evaluating social media efforts, May 2012 – “Now that most public media stations have become active on social networks — with some combination of Facebook pages, Twitter accounts, blogs and YouTube channels — staff members at many stations are struggling with the question: Are we getting the most bang for our social-media buck? After all, building and maintaining a meaningful social media presence requires a significant investment of time — and it’s not always easy to measure the return on that investment. What does social media success look like, anyway?”
• New Study: Donations Decline for Nonprofits – Online Fundraising, Advocacy, and Social Media – – “Of the different trend-spotting and benchmarking resources, few are as important and authoritative as the “donorCentrics Index of National Fundraising Performance” published quarterly by Target Analytics, a division of Blackbaud. Yesterday in Washington, DC, Target’s senior fundraising analyst Paige Grainger gave a terrific “state of the nonprofit industry” talk, which summarized key findings from Target’s latest, 2011 Index. The full report is here.  Paige spoke at a luncheon that Care2 sponsored of the Direct Marketing Association of Washington (DMAW). Target’s data this year was drawn from 80 different nonprofit organizations, 38 million donors, 79 million gifts and $2.5 billion worth of donations revenue (although it excluded any donations worth $10,000 or more). Channels covered included online, direct mail, telemarketing and canvassing.”

To follow more of the things I find online, you can follow @amysampleward on Twitter (which is just a blog and resource feed), or find me on Delicious (for all kinds of bookmarks).

• Why Your Infographic Is Evil (And Three Ways To Fix It) – “Blogger’s confession: I can spend a couple of hours interviewing sources and crafting a post several hundred words long and get a couple of thousand hits. Or I can write a pithy introduction, repurpose an infographic that has already appeared on several other sites and most likely was created by a public relations firm or a company looking to push a product and service and end up doubling or tripling those traffic numbers. I’ve done both. But I’m not necessarily proud of succumbing to the infographic trend. I’m not bashing infographics. Some of my best friends are graphic artists who design infographics that are eye catching, smart and tell stories better than my words ever could. But this latest visual Internet fad of telling almost every story with a dense infographic is something that I’m hoping will soon be played out.”
• Red Cross Opens Social Media Center For Disaster Response – TheNonProfitTimes – “The American Red Cross (ARC) has launched a digital operations center and digital volunteer program to coordinate response efforts during disasters, particularly when storm victims are huddled in a basement away from other forms of communication. The Digital Operations Center demonstrates the increasing importance of social media in emergency situations. The launch of a Digital Volunteer program will help Red Cross respond to questions and information from the public during disasters.”
• Crowdraising | Heath Wickline – “Advertising can be a great vehicle to make a real, emotional connection with our audiences and to raise the visibility of a campaign or organization. But the expense of buying ad space can be a barrier to many nonprofits. Ads aren’t worth a thing if no one seems them, and ad prices are based on the number of eyeballs that will see them. That’s why Super Bowl spots are obscenely expensive while you see ads for local furniture stores in the middle of the night. It’s how the system works and it’s a conundrum. Social media may now provide an answer. A new online platform calledLoudSauce is looking to change that difficult advertising equation by introducing a simple way for individuals to amplify ideas they like.”
• What can local websites offer the BBC and other public service providers? | Networked Neighbourhoods – “Networked Neighbourhoods has been working with the BBC to test the potential contribution of an alliance of London neighbourhood sites, using the forthcoming digital switchover as a catalyst. With representatives from a number of London local networks and heritage media groups, gathered in the council chamber at Broadcasting House yesterday, we explored the ways in which neighbourhood websites could be used as part of a two-way public service information network.”
• Facebook Fan Gates Are Dead: How Do I Get Fans? | Brian Carter – “A stunning change with the new Facebook Timeline is that you can no longer have a landing/welcome tab for your business page. Everyone is going to land on your Timeline Page with the big cover photo. You’ll still have apps (tabs) but they’ll be even harder for people to find. Few people were going to Facebook pages already, fewer were clicking on the tabs, and now it will be nearly zero.”

To follow more of the things I find online, you can follow @amysampleward on Twitter (which is just a blog and resource feed), or find me on Delicious (for all kinds of bookmarks).

• The Complexity of Scaling Up « Aid on the Edge of Chaos – "Despite increased prominence and funding of global health initiatives, attempts to scale up health services in developing countries are failing, with serious implications for achieving the Millennium Development Goals. A new paper argues that a key first step is to get a more realistic understanding of health systems, using the lens of complex adaptive systems."
• How can I organise social reporting from events? | ICT-KM of the CGIAR – "Over the last couple of years, whenever we have been involved in social reporting at the Share Fairs, conferences, workshops and smaller events we have attended, we have noticed similar challenges and successes. So, when the ICT-KM Program was tasked with organising the social reporting for the Share Fair on Agricultural and Rural Development Knowledge in Africa in Addis Ababa in October 2010, it was clear that it was high time that we document the social reporting team’s experiences and lessons learned in a generic guide. If you are going to organise an event, a conference or a public meeting, you should seriously consider organising a team of social reporters to help spread the information and stimulate conversations before, during and after the event."
• The Nonprofit Social Media Decision Guide – "With more than 750 million people signed up for Facebook alone, there’s little doubt that social media can be a powerful part of most organizations’ communications mix. But what can it be used for—outreach and engagement? Event management? Advocacy? How about fundraising? For many nonprofits, it’s far more obvious that such tools can be useful than how to use them. We created the Nonprofit Social Media Decision Guide to help organizations like yours determine what results and benefits you can reasonably expect from social media, and to guide you through the process of identifying the right channels for different goals. To help you turn the theoretical into the practical, we included a workbook that applies what you’re learning to your own real-world needs. This year, we updated the entire guide with new research, additional sections on goals and strategies, and information about using social media for advocacy and fundraising."
• 11 Innovative Crowdfunding Platforms for Social Good – "Why crowdsource? In addition to funding, the tools below can engage new supporters, constituents and future advocates. If it’s ideas you’re looking for, collaborative thinking can provide solutions faster and with input from people with diverse backgrounds, thus strengthening the project. Also, by involving people in the early stages, they will feel more connected to the project, and likely repeat their support and advocacy. Below, we’ll look at some of the best crowdsourcing platforms on the web, along with successful campaigns funded on each one."
• The State Of Social Media 2011: Social Is The New Normal | Fast Company – "The state of social media is no insignificant affair. Nor is it a conversation relegated to a niche contingent of experts and gurus. Social media is pervasive and it is transforming how people find and share information and how they connect and collaborate with one another. I say that as if I'm removed from the media and cultural (r)evolution that is digital socioeconomics. But in reality, I'm part of it just like everyone else. You and I both know however, that' I'm not saying anything you don't already know. Social media is clearly becoming the new normal."

—–

Have you thought about running a contest or crowdsourcing ideas for your organization or community group? If you have, you certainly aren’t alone. In a previous job, I had the opportunity to help run crowdsourcing contests for new and innovative technologies that help nonprofits and the world. One of the biggest lessons from my experience running contests and watching the crowdsourcing phenomenon expand online is that if you don’t have access to a tipping point of people, you won’t get the responses or participation you’re after. There’s a new platform hoping to help you do just that: iStart.

The Value of Crowdsourcing

There are many ways you could approach crowdsourcing, but the value of such a tactic usually focuses on these three components:

1. Expose your organization, campaign, program, etc. to people in the crowd (as in, expand beyond your community)
2. Recruit new volunteers, donors, or activists that are excited to continue working with you
3. Receive ideas, products, services, or support for free/cheap (keeping in mind that your time is still a cost)

Whether you’re holding a logo competition or looking for a mobile application that supports rural medical workers, crowdsourcing can play a valuable role by accomplishing that goal, and expanding your organization’s reach in the process.

iStart and options for nonprofits

I’ve been poking around on the newly relaunched iStart platform lately and want to share some of my reflections (and hopefully get some of yours, too!).

The ins and outs

After a start as a business plan competition tool, iStart is now open for many kinds of crowdsourcing contests organizations want to run. Much like the NetSquared Challenges platform, it offers users the option of entering contests and searching through submissions across contests to find ideas. It also gives you options for saving searches and getting alerts when there are new proposals that match your criteria. Most exciting for organizations is the option to administer your own contest on the platform!

The platform requires that participants in your contest submit an abstract, but what is included in that submission is up to you. They also support a range of files so your contest could be a logo redesign or a social media policy, a video clip or a conference session proposal.

It isn’t free – and that’s okay!

Running a contest on iStart isn’t free, even for nonprofits, but I think that’s okay. Crowdsourcing is still something that many organizations think is “easy” and when we think something is easy we don’t put many resources into it. That’s a major reason why many times organizations don’t feel like their crowdsourcing efforts really “work” – they didn’t fully plan for all the effort it takes in recruiting and facilitating a contest.

The fact that nonprofits do have to pay to use the platform (but will save themselves the headache of moderating submissions on their own website, through emails or comments, or however else) means that there will [hopefully] be some strategic planning ahead of launching the contest to identify if it’s really the best tactic to deploy.

Making it work for you

Go check it out and see what you think! Jump right to the FAQ for information about the pricing and getting started process. But, if you think you want to dive in to the crowdsourcing world, here are a few things to keep in mind to make it work for your organization:

• Have a plan – know why crowdsourcing is right for what you’re doing, and how you will engage participants after the contest is over
• Communicate – be sure your email list, your Facebook page, your Twitter followers, and all your partners know you’re running this contest before you launch it so they can get ready to participate and to spread the word for you
• Have rules – make your rules for participation clear and public
• Give it time – don’t hold a contest for 1 day; people need a couple weeks at least to see the contest has launched, think about or work on their idea and then submit
• Stick to your word – if you say you’re going to pick a winner then you probably should, if you say there will be 3 finalists then there should be 3 (or more if there’s a tie); but if you don’t get the kind of submissions you’re after be sure to stick to your word and pick the winner (and work with them to develop it further or include in the rules that winning doesn’t necessarily mean your logo will be used for example)

Have you run a crowdsourcing contest before? How did it go and what did you learn? Are you thinking of diving in – what questions do you have about the process or strategy? Looking forward to your questions and discussion!

Slides

Notes

Definitions

Let’s start at the beginning. What do all these words even mean? Here are the definitions I use in my work and when talking to groups I work with. Creating specific definitions for these terms which are often used in an overlapping way will help you and your organization ensure you’re all really on the same page.

The Cloud

For me, the two most prominent reason to include crowdsourcing in your engagement strategies for campaigns or contests include:

1. Crowdsourcing invites diversity by encouraging anyone with an idea or interest to participate
2. Crowdsourcing levels the playing field so it isn’t just your “favorites” or those you already know that get to play

Location: Online

Topic: Crowdsourcing vs Community-sourcing

Description: Have you heard about “crowdsourcing” or maybe even tried it at your organization? Well, there’s a big difference between working with the crowd and working with your community! This webinar will explore the differences and identify opportunities for your organization to start building engagement and participation. Bring your ideas and your questions!

Related Links:

• Nonprofit Webinars
• Slides and notes

To follow more of the things I find online, you can follow @amysampleward on Twitter (which is just a blog and resource feed), or find me on Delicious (for all kinds of bookmarks).

• Openness or How Do You Design for the Loss of Control? | Blog | design mind – "Openness is the mega-trend for innovation in the 21st century, and it remains the topic du jour for businesses of all kinds. Granted, it has been on the agenda of every executive ever since Henry Chesbrough’s seminal Open Innovation came out in 2003. However, as several new books elaborate upon the concept from different perspectives, and a growing number of organizations have recently launched ambitious initiatives to expand the paradigm to other areas of business, I thought it might be a good time to reframe “Open” from a design point of view."
• The internet: is it changing the way we think? | Technology | The Observer – "American writer Nicholas Carr's claim that the internet is not only shaping our lives but physically altering our brains has sparked a lively and ongoing debate, says John Naughton. Below, a selection of writers and experts offer their opinion."
• Emergency Social Data Survey Results – americanredcross's posterous – Check out the slides and data from the American Red Cross's survey on Emergency Social Data!
• In Case of Emergency, Update Your Facebook Status | Beth’s Blog – "In January, after the Haiti Earthquake struck, if you were participating on social networks, you couldn’t help but notice the many, many Tweets and Facebook status messages about the Haiti Earthquake. The messages included pleas for support or retweeting the news, but beyond that the stream included pleas from people on the ground in Haiti asking for emergency assistance or letting loved ones and friends know they’re okay. A new American Red Cross survey shows many web users would turn to social media to seek help for themselves or others during emergencies—and they expect first responders to be listening."
• Monitoring and Evaluation NEWS » Most Significant Change (MSC) – "The most significant change (MSC) technique is a form of participatory monitoring and evaluation. It is participatory because many project stakeholders are involved both in deciding the sorts of change to be recorded and in analysing the data. It is a form of monitoring because it occurs throughout the program cycle and provides information to help people manage the program. It contributes to evaluation because it provides data on impact and outcomes that can be used to help assess the performance of the program as a whole."
• Transparency: Where the Stuff on the Internet Comes From – Transparency – GOOD – "Every day, thousands of stories are passed around the internet on blogs and via Twitter. A new study by Journalism.org has examined the source of those stories. It turns out, most of them come from old-school media. We may like to share information via Twitter, but the information we share comes from the morning's newspaper. This is a look at where blogs and Twitter users are getting their stories, and what kind of stories their users are most likely to link to."
• Marshall Ganz: Why Stories Matter « Friends of Justice – "Learning skills and practices is not like learning a formula; it’s more like learning how to ride a bicycle. You can read 10 books about it or listen to someone lecture about it all day, but how do you really start learning to ride a bicycle? You get on. And you fall. That’s how you learn practices. That’s how you learn organizing." Thanks to Joe Solomon (@engagejoe) for the link!

To follow more of the things I find online, you can follow @amysampleward on Twitter (which is just a blog and resource feed), or find me on Delicious (for all kinds of bookmarks).

• Cause Global: Social Media for Social Change: Crowdsourcing Social Change – Marcia Stepanek has a terrific recap of our sxsw Crowdsourcing session with quotes and links to the case studies we shared. Thanks for the post, Marcia!
• 501derful.org – SXSW Crowdsourcing Re-Cap – Here's a wrap up from the Crowdsourcing Innovative Social Change panel from SXSW. Dave was a fellow panelist.
• A Few Reflections from SXSW Crowdsourcing Panel – Beth's Blog – Beth has a great round up of links and reflections from our sxsw session called Crowdsourcing Innovative Social Change. Her round up includes the slides we used in the session as well.
• 10 Questions for Camfed — Camfed International – Jordan Ridge and Kristy Green will be traveling to northern Zambia this week to meet students, filmakers, and young entrepreneurs in the communities where Camfed works – and you can go with them! Submit a question by Thursday, March 18th and 10 questions will be answered by Jordan and Kristy. Submit today!
• Facebook protest isn't enough. Selma vets and young activists must share lessons. – Here's an interesting piece from Paul Lamb in the Christian Science Monitor: "A Facebook protest or online petition is not the same as a sit-in or hunger strike. As activism re-invents itself, the experience of the older generations and the innovations of the young each have something to offer."