To follow more of the things I find online, you can follow @amysampleward on Twitter (which is just a blog and resource feed), or find me on Delicious (for all kinds of bookmarks).

• How Women Use the Web [REPORT] – "In the “Women on the Web: How Women are Shaping the Internet (Internet)” report, comScore concludes that women are the digital mainstream, a group of savvy Internet explorers who are more engaged than their male counterparts, and are the primary drivers of online and group buying."
• Why Do You Participate in Twitter Chats? | Community Organizer 2.0 – "Why do people participate in Twitter chats? I’ve been thinking about that question a lot. I posed the question “what Twitter chats do you participate in and why?” on Twitter and Facebook. What came back was pretty consistent: people participate to get information, ideas, contribute to a community, and meet new people."
• Fire Your Marketing Manager and Hire A Community Manager – David Armano – The Conversation – Harvard Business Review – "Okay, maybe that's going too far. I don't really recommend firing your marketing manager. I do however believe that most companies will eventually need to hire or contract with a community manager, if they haven't already. A recent BusinessWeek article called "Twitter Twitter Little Star," describes social media as a booming industry which has caught the attention of corporations everywhere, and suggests the role of a "social media director" and what that person should do. I'd like to dig a bit deeper into what this core function, necessary to create to what's becoming known as social engagement. I'll call the role the community manager."
• Q&A: A West Point for Community Organizing – Walking Distance – GOOD – "Since its first boot camp in 2006 the New Organizing Institute has trained more than 700 organizers across the country in leveraging online tools to generate offline action. It’s the nation’s leading progressive advocacy and campaign training program and it’s quietly and forcefully redefining the way campaigns are run and social change happens. Judith Freeman, one of the organization’s founders, worked on the new media strategy for the Obama campaign and is using those same tactics to train leaders from organizations like the NAACP and the Red Cross. We spoke to Ms. Freeman about what community organizing looks like in the 21st century."
• Where does Social Media belong on the Org Chart? — Global Neighbourhoods – When everyone wants a bit of the social media juice, having a strategy and usage policy become even more important. Interested to hear how organizations are dealing with this issue!
• The Nonprofit Social Media Decision Guide | Idealware – "Social media can be useful to your organization… but how useful? For what? What tangible results are people seeing from it? Created in partnership with the New Organizing Institute, the Decision Guide walks you through a step-by-step process to decide what social media channels make sense for your organization via a workbook, guide, and the results of more than six months of research. And through the included Consultant Directory, you can find a professional to help define and implement your strategy."

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It’s not a surprise to any of us that social media is changing the way our organizations work, not just communicate. The lessons in social media are especially important for organizations working with the public, whether it’s public service or opinion. The Hatcher Group, a Maryland-based public affairs and communications firm, released a great report this past Fall called New Media & Social Change: How Nonprofits are Using Web-based Technologies to Reach Their Goals (PDF). Despite the generic title, this is a report chock full of examples, best practices and data about the effects of joining the conversation online.

The 30 participating organizations in the report are members of the State Fiscal Analysis Initiative, a group of independent, nonprofits with a shared commitment to responsible budget and tax policies. As such, it’s easy to identify some of the goals these organizations have for using social media, including: engaging with and even influencing the general [voting] public, influencing news, engaging with and influencing politicians and legislation, and sharing data, information or viewpoints. Social media is a prominent social gathering place where these goals can definitely be met. Joining the conversation is incredibly important if these organizations expect to change policy and change minds.

Joining the conversation really means conversations.

It’s not just a phrase or some insider lingo, when I recommend organizations join the conversation, I mean just that! People are talking online and the best way to influence what they are saying or how they are thinking about issues is to talk with them. The survey found that blogging and blog outreach was the most popular social media choice.

• 83 percent currently reach out to bloggers and the remaining 17 percent plan to in the future
• more than 93 percent now monitor citations of their organization in the blogosphere

Many groups included in the report maintained blogs (either on their own site or elsewhere), but what the numbers above (and the effects listed below) indicate is that you don’t necessarily have to create your own blog to join the conversation. It’s already happening, so go there!

Being an active member of the conversation pays off.

• 88 per-cent of the organizations said they had been cited in blogs as a result of their outreach efforts
• 64 percent felt that they had successfully affected blog coverage of an issue.
• 16 percent of the organizations were subsequently invited to submit guest-posts

Real-time is just as important.

Over half of the organizations surveyed reported that they do not use Twitter and do not intend to, with only 24% reporting use of the tool. This is a huge missed opportunity to influence public opinion, participate in the conversation, attract attention from journalists and policy makers, and more. Twitter is part of the real-time Web, meaning it enables people to communicate, share information, spread news, and distribute links in “real-time” as it happens. As more and more people join the micro-blogging platform Twitter, it becomes an even more relevant tool for organizations working on impacting legislation and connecting with voters. It’s true that with blogs, there’s a bit more time for responses to be prepared (and even approved internally) before posting. But, that should not stop organizations joining Twitter and empowering staff to leverage organizational talking points, resources and research to better information the conversations there.

One organization had particular success using Twitter to facilitate its state policy work. As the legislative session in the group’s state was winding down, things began moving at such a rapid pace that daily newspaper updates were not sufficient to inform and pro- mote its advocacy efforts.The organization found that following Twitter updates posted by reporters and advocates from the state- house was the fastest and easiest way to track legislative develop- ments.The group’s representatives were also able to update their Twitter profile to provide rapid-response statements.These short and timely statements sent out on Twitter caught the attention of local reporters, who then contacted the organization to solicit quotes for stories.

What do you think?

How has your organization joined the conversation online? Are there any tools or techniques in particular that have helped you find or contribute to the conversations taking place across the web?

(Download the full report in PDF: New Media & Social Change: How Nonprofits are Using Web-based Technologies to Reach Their Goals)

To follow more of the things I find online, you can follow @amysampleward on Twitter (which is just a blog and resource feed), or find me on Delicious (for all kinds of bookmarks).

• URGENT: Facebook Pages are changing | facebook | social-advice- Advice for charities – More information about changes coming to Facebook – this time it's more changes in the way Fan Pages function. A great read if you have a fan page for your organization as these changes are said to go into effect in early 2010.
• Debating the Copenhagen Climate Change Conference – "Over 1,000 young people from 100 different countries will gather online to debate climate change. This is the largest single ongoing panel of discussions outside of the conference itself and the range of young people involved gives it an unmatched reach. This unique project will allow young people from vastly different countries to get involved in probably the single greatest challenge the world faces. Israelis will get together with Iranians, Americans with Afghanis, Sudanese with Singaporeans and they'll discuss what to do about climate change."
• Click For a Cause | Conduit – Conduit's Gives 2010 project offers $3.6 Million for 100 Nonprofit Organizations! "Since 2005, hundreds of thousands of web publishers have used the free Conduit Platform to increase engagement, grow web traffic, and drive revenue. We are now putting that experience to work with Click for a Cause to help struggling non-profits to engage and energize their communities in order to increase participation and ignite fundraising efforts during this difficult economic time."
• Social Media Today | If the Army Can Put Its Doctrine Up On a Wiki, You've Got No Excuse – "A few weeks ago I had the privilege of watching an astounding event – a room full of Soldiers typing Army doctrine onto a wiki so that Soldiers in the field could make changes as they were discovering new and better tactics in the midst of fighting a war." This is a great case study for anyone looking for support in those hard buy-in conversations…
• George Weiner: Will You Marry Me? What Not-For-Profits get Wrong on the Web – "The "Will you marry me?" (WYMM) syndrome turns every online messaging opportunity into a nail begging to be hit with the donation hammer. I can point to dozens of orgs that create sites that are essentially fundraising brochures with donation buttons and paragraphs about the history of the organization. There are also not-for-profits that take the WYMM mistake beyond web sites and into their social media strategies, advertising opportunities, newsletters and partnerships."
• Women, Social Media and Influence (cont’d) « A. Fine Blog – If you haven't seen the two recent posts from Allison Fine about women and social media, you should join in the conversation! She's posed some very interesting questions and shared some of her ideas – but most importantly there are lots of comments that are just as critical, thought-provoking and interesting! Do join in!

1. It’s not safe! What about the BU Craigslist killer?
2. What if our biggest rival pretends to be us online?
3. Social media means a lot of work and we don’t have the staff time to do that.
4. There is no place in our organization for social media.
5. People will attack us online with negative critique.

Read the answers to those questions and more of the story on Debra’s blog here.

And remember… the best comeback line is the truth, and the truth is that if you aren’t online, joining the conversation with your community members, supporters, and doubters, and engaging with the larger sector, then it doesn’t matter how great you think your branding is or how much you know your audience, because there is a quickly moving and building conversation about your work and your sector happening without you.  The only form of control you have over your message and your organization is to join the conversation that’s already happening.  Really.