Presentation

Let’s start at the beginning: what is “community-driven social impact” anyway? All of the words probably have different meanings to each of us, but as a term, I mean programming, services, media events or campaigns that emerge from the needs, actions and involvement of the community. CDSI is not something that you thought up inside your organization, even if you thought it up with your community in mind or at heart. It means honestly that the ideas, shape and even strategy came from the community and you as the organization are the ones to support it or nurture it.

But, like many strategies or best practices, it still isn’t right for every organization. First, CDSI requires the right culture; unless your organization, board and staff are going to honor and support an idea that emerges from the community, there isn’t any point in trying to use CDSI strategies. Instead, the community will feel cheated or lied to.  It also requires capacity/staff to make connections and support the community. If there isn’t any capacity to “hear” the ideas, especially since they aren’t usually given directly, then even a well-intentioned organization won’t have what it needs to make the programs or events the community wants. Often times the community’s ideas or needs are shared in ways that require translation, of sorts—someone that can bridge the community and organization, listening to the conversations and identifying the opportunities for the organization.

What’s the foundation of CDSI? You can see CDSI in many things, and most clearly in grassroots organizing or any non-organization led action. The needs and goals of the larger community are listened to by someone or a group of people and they create opportunities for action, service, and change.  But, that doesn’t mean there isn’t real opportunity for organizations to act that part. Especially with the increased use of social media tools to help community building activity around causes or specific organizations.

So, what is that opportunity? Think of it like this:  In “Community-driven Social Impact,” the driving is up to the community; but you can act as the vehicle and event the map for those “drivers.”  Using CDSI strategies and leveraging social media, you can harness the power of the network towards your mission.

Strategy

What are those strategies? Well, you’ll find that much of the work that involves your community, whether it’s building up the community, working on engagement, listening, evaluation, or anything else, involves strategy that goes in a circle. Not exactly as simply as the goldfish, but one that after a few steps feeds back to the beginning. From listening, to creating to evaluating and then back to the listening again so that you can modify and then evaluate, and so on.

The first step: Who’s your community? What are they like: what are the demographics, the data, the stories? Where are they: which platforms or tools do they use and when do they use them? What kind of action and interaction already happens, and what actions or interaction are they looking to find? Whether it seems important in the moment or not, it’s really valuable to make a list or chart or picture, whatever you want, of all the information you have about your community. The more you list and share, the more you’ll start to see patterns or clear paths emerge.

The next step is finding the sweet spot. To do that, you first identify what your community wants to do – what it is coming together around, whether it’s an event, an action, or a movement.  Next, identify what you want to do, what your organizational goals are.  Those two “wants to do” will overlap and that gray area is the sweet spot. It’s important to remember that not everything your organization wants to do or achieve, matches up with with your community wants to do, and vice versa. The key is that that’s okay!  Maybe you provide services, and your community doesn’t want to be providing those services, but they are happy you are doing so. And maybe the community wants to endorse a specific candidate, and your organization doesn’t. But both the community and your organization want to see certain laws passed, things improved, programs created or groups supported.  That’s the sweet spot where you can count on focusing CDSI energy.

After you know who your community is and what they want to do, you probably already identified which tools they’re using. You can compare the tools they are using with the goals in the sweet spot to see if any will help reach those goals or if there are more appropriate tools to start using.  Don’t ever go for a new, shiny, cool social media platform or tool simply because you’ve heard others talking about. Know where your community is and what tools they want to use, and use those. At least if you plan on interacting with them!

Lastly, you’ll want to identify what roles are needed.  Just like throwing a party you need to have someone making food, someone pouring drinks and someone else showing people where the bathroom is.  Just because your network is excited for the party and wants to come, it does not mean that the party can just happen. Someone has to host, someone has to clean up. If your organization has the capacity to do that, there’s a great chance a good party can happen – especially if you’re willing to leave the punch and party games to the community and the natural leaders that emerge, allowing for ownership of the party’s outcome to be shared with the guests, and not just your organization.

Best Practice

That’s a pretty simple four steps for being strategic in CDSI. But what are some best practices? This is an excerpt from a blog post I wrote quite a while ago that compares the roles of gardeners and landscapers in the context of community building. The idea is that as an over all best practice, you want to strive to operate in a way that supports the natural directions of the community, without trying to shape that growth. Here are 3 ways you can operate as a gardener: no short cuts, know your community, and strive to be replaced.

The Gardener creates an ecosystem open to change, available to new groups, and full of fresh opportunities to emerge naturally.  The approach is focused on organic collaboration and growth for the entire community.  The gardener is simply there to help, cultivate, and clear the weeds if/when they poke up.

No Short Cuts

Not taking short cuts means to lead by example:  interact with the community the way you want other organizations and the community members to do.  It’s like the golden rule for community engagement.  I like this picture for this point because often mother ducks will bring up the rear, supporting the ducklings and swimming along side them, instead of shooting ahead and expecting them to keep up.

Another way to not take short cutes is to operate in public.  This means don’t build it in secret and then “launch” it  – regardless of whether it’s an online space, a program or a campaign. If it is really something that is coming from the community, you can’t just take the idea and run; you’ll want to co-create it from idea to implementation.

Lastly, not taking short cutes means asking for feedback and participation from the start. As I said earlier, often the ideas you have come from conversations or learning about the community and not from a specific recommendation (though you may get some of those, too!). So, you’ll want to share what you’re learning and thinking in  real time back to the community so you can find out if you’re right on, or way off the path.

Know Your Community

Knowing your community. Part of doing this well is letting your community know itself. That means don’t take credit where it isn’t yours, highlight the leaders and contributors in the community, and making connections across the network.

Knowing your community also means knowing your role in the ecosystem. It’s important, as I mentioned earlier in the strategy steps, to identify what your role or roles are as the organization and stick to them. Once you start spreading out, you squeeze out room for others to grow and develop or even to explore what’s possible.

Knowing your community also means you help it grow. Sometimes that means making mistakes. Hopefully they are tiny and harmless, and that you’re there to learn alongside the community.  But, it’s just to say that you are in it just like the community is, and not everything we try in life works smoothly. Instead, design for growth and sustainability from the start with lots of room for feedback, evaluation and iterations to continue developing and redeveloping.

Strive to Be Replaced

Striving to be replaced can be a tough one for most everyone. It isn’t exactly in our nature but it is key to the ethos of a community builder. One way to work on supporting your community to not need you managing the program, platform, or whatever else is to encourage interaction without you. This touches back on letting the community know itself. If you’re making connections and supporting conversations across the network, you’re helping the community create strong ties that will not require your time and energy to maintain.

Striving to be replaced also means rewarding and spotlighting leaders. Positive reinforcement is one of the best leadership development practices you can build into your work across the board, whether it’s online or offline, on your facebook page, newsletter, annual fundraiser or neighborhood events.

Lastly, the only way you can really operate in a way that prepares your community to take over for you is to share your toolbox. This is a lot like operating in public but that you are sharing the tools you use and the strategies you use. You can model behavior all you want but if no one can tell what tools you are using to be so successful, there’s no way they can jump in and help man the ship.

Case Studies

Events: NetSquared Camps

Community Driven Social Impact strategies for events – let’s look at the NetSquared Camps pilot. NetSquared had for a few years held a global conference in donated space in Silicon Valley and invited members of the community from around the world to come together offline to learn and share and build.  It was great; the community loved it. Well, they loved the chance to get together offline and build things together, learn from each other and so on. They didn’t love when the government wouldn’t give them a visa to visit the states, or when the costs for international travel around the whole world were too expensive. So, we started listening and asking questions to learn more about what they really liked and what they didn’t need from the old model. And in collaboration with our NetSquared Local organizers, we created and launched the Camps pilot which allows Local organizers to opt-in, receive support and a bit of funding, and get all of our resources and branding to hold regional events that create the same opportunities for convening and collaborating as the global conference did, but without the high costs for travel and logistics.

Campaigns: 350.org

350.Org is a terrific example of a CDSI campaign. When it emerged from the community, it wasn’t an organization at all but a group of people uniting under the call for 350PPM actions and legislation. Using 350 they rallied supporters around the world and it eventually became clear that longer-term “organizational” management could mean more integrated and impacting work from the community.

Media: Connectipedia.org

An example of CDSI media is connectipedia. This resource for funders, organizations and government agencies in the Pacific Northwest was created by the Meyer Memorial Trust in response to the need to capture, share, and retain knowledge from program officers and nonprofit staff that retired their experiences and knowledge with them when they retired from work.

Workshop

Now for the Social by Social game! I created this game in collaboration with my Social by Social co-authors, David Wilcox and Andy Gibson. We’ve modified it and created various versions, depending on whether it was to be played within one organization or with a group (like at the NTC), in just 45 minutes or over a longer period, and so on. This is the abbreviated version and I’m happy to work with you if you’d like to explore other iterations of the game that you can use with your organization.

Step 1

Be sure everyone has a playing surface:

We are going to start in the top left of your grid. You’re going to have about 5-10 minutes for this section so don’t feel rushed. Write down anything and everything you can about your community. As people start to finish at your table, start sharing what you wrote with each other as you’ll probably start to think of more things to add!

Step 2

Great! Now, let’s work on finding the sweet spot! Use the upper right corner of your handout to start identifying the goals shared by you and your community. Again, I’ll ask that you share these with each other as you start to finish.

Step 3

This next part is where it gets fun. I’m handing out cards to each table and you’ll need to share around. These are just to get you thinking so if there is a tool you want to use, you’ll see there are blank cards too.  The numbers represent the level of capacity needed to use the tool, and for the use in this game, I’m going to ask that you use 10 or less so that it’s realistic. Again, feel free to discuss at the table both if you have questions about the tools and which ones you’re choosing.

Step 4

The last section of the grid is for roles. I’m passing out another set of cards to help get you thinking about the roles you may need but note there are always options for other ideas.

Now, I hope that going through that exercise helps you create a framework for talking about projects and ideas, and reinforces that you can in fact discuss social media and technology tools in a strategic way – so long as you put the community and your goals first! We (those in our organizations passionate about technology) also, often, don’t have a way into conversations with people in other departments or with organizational leadership; this process can help you ensure that you can start those conversations by putting the goals and community that everyone in the organization is working towards and with at the forefront of your appeal.

Thanks again to everyone who participated at the NTC! If you’d like to use the game, just let me know and I can help you adapt it for your group!

Presentation:

Resource links:

• https://amysampleward.org/2010/05/07/guest-post-on-online-community-report-sustainable-community-building/
• https://amysampleward.org/2009/08/06/online-community-building-gardening-vs-landscaping/
• http://netsquared.org/camps
• http://350.org
• http://connectipedia.org
• http://socialbysocial.com

Game:

To play the game with your organization, team or community group, use the documents below to share the grid and other pages to print and cut out the playing cards. The Grid is used as follows:

1. Who is your community? Share everything you can think of!
2. What’s the sweet spot? This is the intersection or overlap of the community’s goals and your organization’s goals. What are you going to work on together?
3. What tools could help? This is where you’ll use the tool cards. Use 10 as the limit when you add up the numbers on the cards – those correspond to the equivalent capacity needed to support the use of the tool.
4. What roles are needed? This is where you’ll use the role cards. Remember that these are only some of the roles that may be appropriate for your project.

In Grizzard’s new review series, Eric shares a video book review of the book! Take a look:

I’m so thrilled about his review and honored by the positive response! As far as the downsides he notes:

• Beginner focused: It’s true; we were commissioned to create a handbook for organizations, communities and individuals just getting started with tools the wanted to keep the book as hands on for those at the beginning of the process as possible.
• The size: Yes! I, too, was incredibly surprised about how big it was! The design concept was to mimic the orientation of a web page within the book, so you could have comments, information boxes and so on in the side bar with the main column acting as the main content on the page, just like a web site. I think that could have been treated to a slightly narrower product though.
• The companion: As much as we wanted to give people straightforward and simple information, we also wanted to be sure they had options. The companion is also intended so that if someone comes across a tool that they are unfamiliar with, like vimeo for example, they can easily understand how it may work by seeing it listed as an alternative to youtube. Too much information – noted! We hope it’s still useful!

Thanks to Grizzard and Eric for sharing the review of the book. Check them out at: http://www.grizzard.com

And if you haven’t read the book yet, you can read it online (or buy-on-demand) at: http://socialbysocial.com

About Social by Social

Co-Authored by Nigel Courtney (CASS Business School), Andy Gibson (Sociability), Clive Holtham (CASS Business School), David Wilcox (Social Reporter) and myself, Social by Social is a practical guide to using new technologies to create social impact. It makes accessible the tools you need to engage a community, offer services, scale up activities and sustain projects. Whoever you are, it shows you how to take technology and turn it into real world benefits.  Social by Social isn’t a manual in the classic sense. This work is still pretty new and there isn’t a simple model to follow. Instead, it asks you the questions which you will need to answer, shares some of the routes other people have tried, and offers signposts to help you find your way. And it invites you to join an ongoing conversation as we all find the way together.

The book is available to read online or download in PDF format for free, the hard copies are print-on-demand, all available at: SocialbySocial.com

How to Win

My favorite part of the NTC is getting to sit down, in person, with so many different people and learn about their work.  There are really amazing things emerging and growing in our sector and the more we talk about what we are doing with others interested in weaving the network, the more collaborations emerge and more impact can be made.  So, to win a book, you have to want to tell me all about the work you do – simple enough, right?  To win a book, simply leave a comment with:

1. Who you are
2. What you are working on
3. What you’d like to talk about at the NTC

To qualify you have to be attending the NTC so that I can give you the book and we can talk in person.  I only have 4 copies left so I will draw 4 names at random from all those who leave a comment at noon (Atlanta time) on Wednesday, April 7th.

Really looking forward to hearing from you!

—–

UPDATE: Winners selected!

I took all those that are attending the NTC that added comments below and assigned each name with a number, then used the random number generator at Random.org (in case you ever want to have an easy way to get random winners in something you are doing, too!) to select the four winners.  And they are, random order:

• Margaux
• Erin
• Eric
• Jennifer

I’ll email all of you to be sure you know you’ve won and to arrange your book pick up!  Thanks everyone for commenting and getting conversations started. I know I’m looking forward to chatting with you and hope others use your comments to start conversations, too!

Learn more and connect with Chain Reaction!

We succeed when we work together… Chain Reaction is a community of people, passionate about social change, who are saying ‘we can make a difference’.

Chain Reaction is a unique and challenging project based on a very simple idea – that we all have the power of our own actions, but that none of us on our own can change the world, not governments, not businesses, not charities. We succeed when we work together The Chain Reaction Networks helps individuals and organisations to connect together. We provide spaces – at ‘real life events’ and on line – in which people can collaborate with others across the boundaries that divide us and commit their energy to new ideas and new ways of working that will change the world.

Social by Social at Chain Reaction

David Wilcox and I will be leading a round of the Social by Social game!

Drawing on the learnings included in Social by Social: a practical guide to using new technology for social impact, the Social by Social Game walks participants through the strategic steps of creating a social media program for your community, whether you’re part of an organization, a geographic community, a campaign, or anything else.  The game is a fun way to collaborate with others and learn more about what’s needed to create a project that leverages social media.  We promise: it’s fun!

NFPTweetUp after Chain Reaction

The next NFPTweetUp will take place in the evening after the main Chain Reaction event.  This is a great way to pull in new people to the tweetup experience and a super opportunity to keep conversations going even longer from the event.

A meet up of social media users and those interested in the potential of social media for themselves or their organisations.  This event brings together organisations for peer-to-peer knowledge sharing and networking – it will be part learning, part sharing, part social, collaborative, casual and very friendly. Note:  You need to reserve a ticket for this evening session as spaces are limited – tickets are free of charge. (Read more about NFP Tweetup here)

Connect. Collaborate. Commit.

Chain Reaction is taking place November 12th, 2009, at Canary Warf, London.  To find out more, use these links:

• Why are people coming together this year at Chain Reaction 2009?
• What will happen at Chain Reaction 2009?
• Who is speaking at Chain Reaction 2009?
• Who should attend Chain Reaction 2009?
• How can I register at Chain Reaction 2009?

You can also follow Chain Reaction on Twitter: use the hashtag #cr09 (you can also follow activity @chainreaction or @cr_events).

The winner is: Kim!

Even if you didn’t win, you can still read the book for free:

• Read the book online for free at socialbysocial.com
• Download the full PDF version for free here Download PDF

Kim – So excited to get a book in your hands.  Hope that you will come back and give us some feedback, share ideas, and pose questions here that we can all discuss!

About Social by Social:

“Social by Social is a practical guide to using new technologies to create social impact. It makes accessible the tools you need to engage a community, offer services, scale up activities and sustain projects. Whoever you are, it shows you how to take technology and turn it into real world benefits.

We want to help people in the public and third sectors do more good, by showing them the power of these technologies and how to access them. In the process, we hope we can also educate funders and policy workers about the huge shift of mindset and expectations needed to commission these projects successfully, to give the innovators more space to work.”

What people have already said about Social by Social:

“If you’re interested in using social media in your organization, and you should be, Social by Social is the real deal.”
– Craig Newmark, Founder of Craigslist

“Social by Social is a timely and invaluable contribution to the literature and contains some fundamentally important emergent lessons for anyone considering the use of social media to develop their ideas.”
– Tessy Britton, Social Spaces

“People who do the sort of stuff I do – supporting community activists in the use of social media – should get a copy and read around the subject a bit more.”
– Mark Walker, Sussex Community Internet Project

BOOK GIVEAWAY!

I’m going to give away this copy of the book and am pretty excited to do it! But, didn’t know how to choose from all the great readers and commenters here.  So, there’s got to be a catch. But I want the catch to be beneficial to all of us to further surface great examples, share knowledge, and surface organizations you may want to learn more about.

Details: The Social by Social handbook is all about great examples of how organizations and groups are leveraging social tools to wider their impact, better connect with their supporters, or more effectively provide services.  So, to be in the running for the giveaway, simply leave a comment here with your favorite example of an organization or social impact group using social technologies in their work. That’s it!  I’ll put all the names of commenters in a hat and just draw the lucky winner out.

Leave your comment by Monday the 26th (you have one week)!

(Full transparency: none of the co-authors get any money from book sales.  You can read the book for free online or download the PDF of the book for free as well at socialbysocial.com.)

NESTA commissioned the work and the Social by Social team was comprised of Andy Gibson, Nigel Courtney, David Wilcox and Professor Clive Holtham and myself.

Why Social by Social?

There have been so many developments in communication technologies over the past few years, affecting so many aspects of our lives and working patterns, that giving shape and meaning to the chaos has become nearly impossible.

‘Social by Social’ is a term we’ve invented to make sense of what we’re talking about.

The word ‘social’ is often used to imply all the various work that goes on in the public and third sector, and by individuals, to improve the world around us, care for each other, create value for communities and tackle the problems and inequalities of the world.

(Social enterprise. Social conscience. Social problems.)

And ‘social’ is also used by technologists and the media to refer to the new two-way communications technologies available via the internet and digital technologies. Communications which create society, strengthen relationships, support social interactions.

(Social media. Social networks. Social infrastructure.)

This book is a map of where these two words meet. It is not limited to the fashionable trends in social media and ‘web 2.0’; nor is it specifically aimed at people in the social sector. It is about how these new tools for social interaction are changing our society, and how those of us with a social conscience can use them to do more good.

‘Social by social’ change is about using new technologies to bring people together to make their world better. This handbook is a starting point for working out how to do it.

New technologies are changing the way we engage communities, run companies, deliver public services, participate in government and campaign for change.

Full size image here

The Social by Social Game really took off at Net Tuesday this week when some 20 participants invented a south London borough, created a set of project ideas for better health, happiness and the environment, and then went on to plan how social technology could yield these social benefits. All within 90 minutes.

We did have the benefit of a set of props – more on that later – and lessons from the session that we ran at the SHINE09 conference a couple of weeks ago.

The core team was the same: David Wilcox, Andy Gibson and Amy Sample Ward – all co-authors, with Cass Business School of the forthcoming Social by Social handbook. More on that here.

This time around Andy had added some improvements in both props and procedure. As you can see from the summary sheet above – click here for larger – the sequence was:

• we all brainstormed the characteristics of a south London borough, with its share of unemployment, health and housing issues, transport problems plus some very positive community activity on the arts front.
• groups formed around the issues, and developed ideas for project. We then handed out two sets of cards to each group: one about social technologies, the other about ways to engage individuals and groups  online, face to face and through traditional leafleting and other methods.
• each card had a image, a brief description, and  budget of one, two or three points. The task was to choose cards totalling only 10 points from each pack.
• the final task was to use a set of money and resource cards to balance the budget … and then report back to everyone on the proposals.

It was a lot of fun, and since Andy was doing an excellent job of facilitating, and Amy was mentoring the groups, I was able to capture proceedings on video. Here’s the first sessions:

And the the report back:

The game is a development of others Drew Mackie have created over the years – as you can see here – with the social media element added through work with Beth Kanter in 2007.

The greater value in the Social by Social Game as it has now developed is a clearer sequence for engagement, tech planning and funding, plus lots of new cards. Amy summarised it for me:

The grid sequence helps ensure that people consider first the problem they are tackling, then the way the audiences, community, or “people” will be engaged. After the problem and the people are addressed, then it’s time to consider the tech tools.  Lastly, we have added the budget cards to bring everything back to a realistic perspective, not to ruin the fun but show how these kinds of projects are still doable with the appropriate planning.

Our aim is to use the game as one of the ways to introduce people to the substance of the Social by Social Handbook. We’ll evolve versions for organisations and networks as well as localities, so it will be possible to play the game “for real” and then follow through with support from the handbook and our team.

As one option we are thinking about workshops that could run for a day, with game-playing to start things off, some hands-on exploration of different social media tools, followed by more detail on who might do what to put things into practice.

The clear separation of engagement and tech cards in the game was a big improvement … with several of the groups putting emphasis on the use of face-to-face as well as online methods. That produced one good talking point … which is the main purpose of the demonstration version. It’s a great way to start conversations in a neutral space where people feel free to ask each other for help on things they don’t understand.

Here’s the cards we used (with a couple of changes we made afterwards. Feel free to download from Scribd and try and game for yourselves … we would really like to know how it goes. Alternatively, you can of course  hire us to come and run a session! Either way, if you find this interesting, do drop a comment or question below.

Social by Social game cards