Millennial Distinctions

• about 85 Million
• 1st generation raised on mobiles
• 95% own mobile devices
• 83% sleep with mobile at bedside
• 62% connect to internet wirelessly
• more likely than any other generation to post a video of themselves online

Are you Millennial ready?

There are five distinctions of Millennials.

• Co-creation: Millennials want to be part of the creation, they want to create with you and their peers.
• Be Smarter: they want to know how they are making an impact and what you’re doing with their money.
• Two-Player Game: they want to interact, know your leadership and staff.
• No Final Product: this is a social media world now, so there’s an expectation of constant evolution. You can’t stay stale.
• No such thing as un-connected: you have to be relevant wherever they are, when they want.

Why mobile?

Smartphones vs PCs – Smartphone sales beat PC sales with 100.9 million smartphones and 92.1 millions PCs in Q4 2010. This was originally estimated to happen two years later than it did. Smartphones are not just for highly educated groups.

90% of mobile subscribers in the US have internet-ready phones. 50% of Android users under 35, Apple use most under 44, RIM (Blackberry etc.) most over 45.

Start engaging Millennials now to make gains later

How do you do that? How do you use mobile to start engaging and communicating?

Apples has done a great job. They are looking for longevity. You do have to start looking at investing in the next generations now.

Big 4 In Mobile

Mobile Websites

If Millennials can’t find or connect with an organization the way they want to, they will go find a different organization. Millennials want basic information and tools for action. As an example, Soles4Souls.org’s mobile website looks very different than the normal website. It’s also important to have easily readable information via email – so be sure you use mobile rendering options for your emails, especially if you have a call to action and your email and website aren’t mobile rendered, they won’t be able to easily respond.

Smartphone Apps

Engaging with Millennials around volunteering. Millennials who volunteer more, give more. 79% of respondents volunteered in 2010, and they prefer to do it in groups. Develop a mobile app to get people interacting with your organization and encourage, track and inspire volunteering. Using a mobile app allows you as a nonprofit to have a tool where you can push messages out about how to volunteer/give, what the impact is, etc.

SmartOnline just wrapped up an Invent Your Mobile App contest. St Louis Volunteen won, two Millennials are the ones that developed it – geolocation app to find volunteering opportunities, find contests, find things tied to schools, and sharing on social media.

SMS/Text

Most every device can send a text message. Unlike mobile apps, this is something that is virtually available to everyone. Example: PETA anti-fur campaign – sms campaign to engage Millennials in anti-fur campaign against Donna Karen. Millennials were asked to respond Y (yes) to the number that they could then say how many people were voting in support.

The reason sms may be better for activism vs donation is that there isn’t as much transparency about how you’re impacting the world. They know they are voting, vs not knowing where their money is going. The average open rate for email is about 10% but with text messages it is 18%.

There’s an application from the One Campaign and Bono called One that is focused on activism.

Mobile Giving

Trust and donations were huge in the Millennial Donor Report. You must segment your channels of asking. Knowing where Millennials are and which channels do they prefer you use to talk to them is important. They said that they will stop giving if you ask too often. They want to know how their gift will be used.

Ensure your donation forms are optimized for mobile. If it’s a full screen on your computer, and you are looking at it on your phone, it’s impossible. And someone is just going to leave.

58% of Millennials prefer to give online – but they are likely to be accessing your website via a mobile phone. Mobile application giving will grow, 1:4 gave vs preferred. There’s currently very few applications. For example, a bike-a-thon in Texas has a Ride for Life app so that people can keep track of pledges and fundraising, see where others are, etc. Anything that can be game-like is great for an app.

Mobile Roadmap

One of the first things you should do is create a mobile website. Take the most important, relevant, action-oriented information and put it on the mobile version. Ensure your donation page is mobile accessible so that click throughs from emails on phones go somewhere that really works. Apps are a great way to educate and active. Native smartphone functionality is powerful, with geolocation and other services.

What are you doing now? If you haven’t started engaging yet, here’s how to start. Ask initial questions:

• What are you doing already?
• Strong social media presence?
• Activism focused mission?
• Educational programs?
• Large scale fundraising events?

Mobile plan:

• What are your biggest goals?
• What will Millennials and others do with/for you?
• Why would they want to use mobile solutions?
• Who/which departments need to be involved?
• How can enhancements and tools be paid for?
• Find a trusted partner!

Many Millennials have not yet chosen their life-long charities of choice. It’s important you start building trust and accessibility so that you can win them now.

“If your plans don’t include mobile, then your plans are not finished.” – Wendy Clark, Coca-Cola

Here’s a Qriously case study, from Katy Gilbert – enjoy!

—–

I have been using our free Qriously account for the last month.  (Thanks Amy for getting us hooked up!) I wasn’t sure what to expect, but loved it straight from the start.  It is easy to use and understand.  The data is clearly laid out.  And it was so much fun to watch people answering the questions and getting real time data to things that would help our project.

Background on the project:

Stories of Our City is a worldwide project sharing true stories from around the world.  We believe that if people will listen to each other they will understand each other better – and hopefully take steps as world citizens to build a more peaceful world.

With this in mind, we asked questions in 3 primary areas:

1. content- “what kind of stories do people like?”
2. ideas about peace “what do people think about world peace?”
3. social media “how can we use social media to engage people in our project?”

Questions & Qriously Answers

Here is a run down of questions we asked and the way people responded around the world:

Content

“what kind of personal stories do you like best?  Funny or Dramatic

“what kind of stories do you like?”   Funny or Dramatic

Dramatic won the first one, but then funny won the second question. It was helpful to know that people want to listen to moving, dramatic stories if they are listening to life stories.

Peace

“What will stop the next war?” Understanding or weapons

With understanding winning out by 8.6 %.  But the interesting thing is you can see what people in certain locations think of your question.  For instance, in India, weapons won out.  But in the U.S. it was understanding.  It was great to be able to see the geographic breakdown on these kinds of questions.

“will there ever be world peace?” Yes or no

Although most Americans answered “no,” the Argentinians were the most optimistic of all the countries.

“what effects world peace?” World leaders or citizens

It was interesting to note that most people think world leaders (18% more than citizens).  This helped us realize that our project (dealing mostly in helping citizens understand each other better) has barriers to overcome in helping other people see that their actions effect world peace.

Social Media

The last category of questions that we asked was regarding Facebook and Twitter use.  We needed to know more about how people use facebook, so we asked them:

“what are you most likely to share on Facebook?” Photos or links

The results were tied.  So, we know that we can add photos and links to help engage people on our website and we don’t have to worry about not engaging a certain group.

“what do you share on Facebook?” Photos or random news

We found out that people are more likely to share photos.  So, now we know to spend time getting great photos and not so much time on being cute with the random facts.

We also asked people if they had ever heard of Stories of Our City and if they visit our website daily or weekly, etc.   It is a great way to find out how you are doing in your marketing strategies! – like having a global focus group at your disposal!

So, basically, I love Qriously and I am so glad that we got to give it a go- Thanks a ton!

5 Nonprofits, 5000 Responses

I think there’s a lot of potential for the way organizations can use a tool like this, and I’m sure there are plenty more that you can think of! The folks at Qriously think so, too. They are going to give five organizations 5,000 responses each (these could be divided up into multiple questions or used all for one), for free, with just two stipulations:

1. You can only use global or national surveys (not local)
2. You have to share what you learn!

That’s it!

Share Your Questions to Win
So, as a way of opening up the possibilities and participation, I’m asking that organizations “submit” via the comments. If you’re interested in participating, please share:

1. The name of your organization
2. The question you’d like to ask
3. How the question will help inform your work

As you know, I’m a big believer in community-driven processes, and there’s nothing that helps you be community-driven than tapping in and listening directly to the people you want to serve. Hopefully, sharing your questions and reasoning in the comments will help others think about the way they can survey the community at large, and sharing back what you learn will help us all!

Winners

The 5 organizations to get free trials of Qriously include:

Storiesofourcity.org – submitted by Katy Gilber

Katy did a great job of identifying a series of questions that the 5,000 responses can be divided between that can really help with content planning as well as community engagement planning.

EpicChange.org – submitted by Stacey Monk

I love the way Stacey blended the goal of getting feedback that can improve their messaging and content with the goal of spreading awareness/exposure of the brand. Great job!

Austin Civic Orchestra – submitted by Mazarine Treyz

This is a great example of targeting mobile users by asking specifically about those generations most likely to be on a phone! The question needs some work in refining the ask and providing answers, since it isn’t an open response field, though.

Neighborhood Montgomery – submitted by Takoma Horn

I think this is a great topic to break up into multiple questions. You could ask for a sentiment measurement, like “how do you feel about commercial development” and then use some of the other 5,000 responses for specific, similar to the examples Adam shared in the comments.

buildingcommunity WORKSHOP – submitted by romoseki

I’m really interested to see how these questions can be reshaped to better understand sentiment around architecture as well as even start some conversations (guide content development). Adam shared some great examples of reworking the questions to provide answer options, too.

I’m inviting all of the 5 organizations to share a guest post here after you use Qriously to ask your questions to share what you learned and how it contributes to your work!

That’s the question I asked this morning on Qriously, a new application that measures public sentiment, in real time. It works by replacing ads with questions in smartphone and tablet apps. The application is currently in a closed beta, and I was lucky enough to get access to start playing around with it. It’s so easy to use, and has so much potential for the nonprofit sector, that I couldn’t wait any longer to show it to you!

Qriously is super easy to use: you pick the type of question (two answer, slider, or star/rating), write your question and possible answers, select the location (global, regional or local – if you get a trial account, you are limited to global questions), and then how many answers you want to gather. That’s it!

I’ve run three questions so far, and here’s some of the insights to the process:

What influences your charitable giving?

The first question I asked on Qriously was: “What influences your charitable giving?” and provided the two possible responses of “friends” or “data” – I used the question style where respondents had to pick one answer or the other exclusively. As soon as the question is live, you start seeing the impressions and the responses, aggregated in real time. It’s incredible! You’ll also notice that you can see the impressions, as well as the responses.

And once all 100 responses were gathered, I took a look at all the data.

First, overall:

And when you click on “What does this chart mean?” it actually tells you, with much richer context:

I personally love data-map mashups and Qriously uses them brilliantly! The data on these maps shows the number of responses as well as the direction of response, where orange = “data” and blue = “friends”.

You can start out with a global view:

And drill town to see the data, and let it speak for itself.

What I think is really exciting about this view of the data, is when you can look across a global region and extrapolate on the cultural influences and beyond. Imagine if you were a nonprofit organization, creating a global campaign; you could use a tool like this to test messages and sentiments for various areas around the world to better design and craft the campaign as well as the communications. For example, thinking about the question of what influences giving, look at this section of the map – with exclusive data responses vs friend responses:

And looking at the US, you can see the changes in response across the states, too:

Which would you rather give?

The next question I asked was “which would you rather give?” with the answers being “time” and “money” but this time I used the slider question option, meaning respondents have a slider on the screen that they can drag anywhere along the line between the two answers. I thought this would be a good question type to use for this topic because it would let us see not just if one had more “answers” than the other, but if it was an extreme or subtle inclination towards either direction. Here’s the response:

Personally, I agree! I respect and understand the arguement that time is money, but I am able to give more of my time than my money to things that aren’t discrete. I’m happy to share my thoughts, feedback, ideas, and “expertise” and love to help others learn something that they can then do on their own (without me next time). And I often feel that organizations don’t provide a way for me to give, in a way that I think could be valuable, unless it’s financial.

Do you think you can change the world?

That’s right. I asked mobile users around the globe “do you think you can change the world?” and I chose the two-response question type, so they could only answer “yes” or “no”.

And the results? Yes!

Qriously for Nonprofits

I think there are so many potential applications for Qriously in the nonprofit sector!

Marketing

As I noted at the start, the stats provide both impressions as well as responses. So, although you may only have 100 people give you an answer, if your question said, for example, “Have you heard of NTEN?” you have far more people that aren’t responding that still saw your organization’s name.

Listening

Organizations are looking for ways to learn about their community and those they want to reach but haven’t yet. Listening is a big part of social technologies as you can tap into and follow all kinds of conversations. But Qriously offers a way of listening and learning that cuts out the middleman – go straight to the people you want! I’m using a trial account, but full accounts provide the option to target your geography and more.

Targeting

Beyond listening, maybe your organization or campaign needs to identify just who it is that actually is interested! Qriously could be used to test different messages and groups to measure where responses are strongest.

Campaigning

You don’t just have to do market research with Qriously. What if you used the tool as a way of campaigning? The questions could actually be calls to action! For example: “Have you changed to energy efficient light bulbs?” with answers of “I will” and “I did”.

And more!

There are so many ways the social impact sector could put something like Qriously to use – and not just as another shiny toy, but as a tool to meeting our missions.

If you want to check it out for yourself, use this form to apply for Qriously access. Please note that trial accounts only let you ask global questions.

What do you think? I have another question I can ask on the trial account, so please share your suggestions! If you have questions about the application, I’m happy to respond with my experience, or message the Qriously team to weigh in with more information!

When disaster strikes, we want information as soon as possible and we want to help just as quickly. How can we do that? Whether we look at mapping tools, fundraising, or missing person systems, the social media response to the January earthquakes in Haiti all leverage the powerful technology we can hold in our hands: our mobile phones. But the way we think about and turn to social media in a time of disaster is changing.

The disaster in Haiti is a perfect example of these changes: the impact of the Real-Time Web and the power of our phones.

Read the full post to learn more about mapping, mobile fundraising, volunteering and the Real-Time web impact:

The Social Media Response to the Disaster in Haiti

Join the Conversation

Details:

• Date: Tuesday, March 10th
• Time: 11 am – 12 pm PST
• RSVP: be sure to RSVP to receive the link to the chat before the event

Featured Guests:
Ben Rigby & Jacob Colker, TheExtraordinaries
Rich Grote & Dave Angulo, iVolunteer

Moderator: Amy Sample Ward, NetSquared

The community will be invited to ask questions, share examples & ideas, and in general rock the discussion.  This session is inspired by Britt Bravo’s great post iPhone Apps for Nonprofits.

“iPhones for Good” is part of the Change the Web Conversation Series, a series of open chats that explore specific technology platforms for good, running concurrent with the Change the Web Challenge.

This is your last week to submit ideas to the 2008 USAID Development 2.0 Challenge. Proposals are stacking up in the USAID Project Gallery already!  You can read proposals, star your favorites, leave comments and collaborate with project teams, or submit your own!  Check out the newest projects!

Submissions are due December 5th! Submit your idea today!

From the Project Gallery:

• ROBO Calls for Health – a developing country proposal
  A Problem in many developing countries is that many people who require medical care for chronic illnesses (high pretension and diabetes) and child health (Pre and post natal) often forget their appointment or to maintain their home treatment plan.   Such situations result in HIV AIDS, loss of ability to work (resulting in economic stress and poverty) premature death including high infant mortality rates. Most of these individuals already have mobile phones through which they can be reached by health care system (village, district, national level).  Through phone calls and/or text messaging patients would be reminded of their appointments and/or home treatments.
• BizWiz – The Business Helper
  BizWiz – the Business Helper- is a cell phone application that helps small and micro entrepreneurs keep track of their business expenses and sales more easily, streamline financial information, and analyze it on a more regular basis. BizWiz allows the creation of an immediate record of the transaction as it happens, ensuring that expenses and revenues are properly managed.
• Cell by Cell Community Twitter
  I’ve been involved with community development in urban slums and small rural towns in Brazil for the past fifty years.  There is an assumption by “outsiders” that because of the density of the slums and the circumscribed boundaries of the small rural towns, communication circulates freely and rapidly.  I believe the opposite is true.  Residents of these communities tend to stay close to their residences, sources of food, access to transportation and community services such as schools and health clinics.  They tend to venture out to social gatherings such as church attendance in groups.  They would never think of just walking their dog outside the immediate confins of the street in front of their house or shanty.
• Global PocketSchool Network (PSGN)
  PSGN is a global open network distributing mlearning-based edutainment solutions to places where there are no schools. This project is to help extremely underserved children develop literacy, numeracy, and life-skills to participate in global information, knowledge, and creative content economy. The philosophy for this is “everyone can learn and contribute to world peace and prosperity.”

Participate in 4 easy steps:

• Register and/or Login
• Click on Username
• Click on “Submit a Project to the Project Gallery” under My Project Idea
• Select “USAID” from the Prize Tag menu located below Additional Cause Area Tags on the Submission Form

Visit the USAID Development 2.0 Challenge Project Gallery to check out proposals, star your favorites, and comment and collaborate with the project teams or learn more about the Challenge.

Another great highlight:

Mobile Polling Campaign in 10 Steps:

1. Decide if you will hire a mobile vendor or go the do-it-yourself method.

2. If using a vendor, they will provide you with a short code and its platform that lets you track poll results.

3. Design your polling question and answers carefully.

4. Test the poll.

5. Craft a mobile marketing strategy to advertise the poll.

6. Integrate the poll with your website and current campaigns.

7. Set up your web site and test it.

8. Share the results.

9. Follow-up with people who responded to the poll.

10. Evaluate results.

11. Repeat.

Read more about these 10 steps and about using mobiles for polling and engagement on the Mobile Active wiki.