Tag Archive for 'report'

Great reads from around the web on December 15th

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I come across so many great conversations, ideas, and resources all over the web every day. Here are some of the most interesting things I’ve found recently (as of December 15th). You can join the conversations in the comments, or click through to the original posts to find what others are saying.

To follow more of the things I find online, you can follow @amysampleward on Twitter (which is just a blog and resource feed), or find me on Delicious (for all kinds of bookmarks).

  • FT.com / Weekend columnists / Tim Harford – Perhaps microfinance isn’t such a big deal after all – "Last December, I showed some unwitting prescience by worrying about a backlash against microfinance, the practice of providing small loans – or perhaps savings products or insurance – to poor people. I fretted that there was little compelling evidence that it worked. A year later, the evidence is arriving and the backlash has begun. The Boston Globe published an article in September, subtitled, “Billions of dollars and a Nobel Prize later, it looks like ‘microlending’ doesn’t actually do much to fight poverty.” " – I'm interested to hear what you all think about this issue, especially now during the 'giving season.'
  • Open Source Is Dead! Long Live Open Source! | NTEN: The Nonprofit Technology Network – "That's right, I said it. Promise to read the rest of this before you send me hate mail, though. What I mean is that open source, as we knew it, is dead. For the last decade, what we've been talking about when we say "open source" is "open code" — a set of zeroes and ones that we can configure to our heart's desire."
  • Net2 Think Tank Round-Up: Best of 2009 | NetSquared, an initiative of TechSoupGlobal.org – Check out the diverse submissions to the December Net2 Think Tank that simply asked for the best blog posts of 2009! I'm sure there are some resources, conversations and pointers in here that are new to everyone.
  • What Matters Now eBook – Get the ebook now for free! "We want to shake things up. More than seventy extraordinary authors and thinkers contributed to this ebook. It's designed to make you sit up and think, to change your new year's resolutions, to foster some difficult conversations with your team."
  • Orchestras and Social Media Survey: Key Findings and Full Report | Dutch Perspective by Marc van Bree – "In short, the survey found that social media activities, familiarity and usage seem to be widespread among orchestras. Managers find social media important and organizations are generally enthusiastic. However, the efforts are far from organized and strategic. It seems many orchestras are dipping their feet in the social media pool, but do not have the policies, budgets, and metrics in place to effectively use the tools at their disposal, even if they do recognize the need for checks and balances."
Published on December 15, 2009 by Amy Sample Ward. 15 Comments

Great reads from around the web on December 8th

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I come across so many great conversations, ideas, and resources all over the web every day. Here are some of the most interesting things I’ve found recently (as of December 8th). You can join the conversations in the comments, or click through to the original posts to find what others are saying.

To follow more of the things I find online, you can follow @amysampleward on Twitter (which is just a blog and resource feed), or find me on Delicious (for all kinds of bookmarks).

  • 2009 Year-End Fundraising Guide – Online Fundraising, Advocacy, and Social Media – frogloop – “Is your nonprofit sending out 8-10 online fundraising appeals this holiday season? According to Mark Rovner and Alia McKee of Sea Change Strategies who led the recent webinar Procrastinator’s Guide to Year-End Fundraising with Kathryn Powers of Conservation International and moderated by Eric Rardin of Care2 and Rebecca Higman of Network of Good, this tactic has been helping organizations raise a lot of money. Nonprofits can expect 60% of their donations to come in between Christmas and New Year’s.”
  • Public ‘want to know how money is spent’ – Third Sector – “More than half of the general public would donate more money to charity if they knew exactly how it was spent, a new survey of 2,000 people indicates. The research was carried out for donation website See the Difference, which will be launched next year. The data shows that 51 per cent of people would give more if they knew how their money was spent and 40 per cent would do so if they could actually see the difference their money was making.”
  • Facebook Will Be Google-able (If Your Profile is Set to Public) – “At Google’s event today announcing a number of fantastic new features, including real-time search, a new partnership was announced: real-time search of public Facebook status updates. A Google/Twitter partnership was announced months ago but we assumed that Facebook wouldn’t be allowing Google to index many details of its site because the two are fast becoming big rivals. Thus today’s announcement is a very big surprise.”
  • Does Directgov Deliver? – “Directgov (www.direct.gov.uk) is the Government’s official website for the general public. This discussion paper analyses how well Directgov delivers on its promise to consumers to ‘provide information and online services for the public all in one place’. The analysis is approached from a user’s perspective, and highlights the types of problems consumers frequently encounter with the service. It is intended to promote a debate, and at the end of each chapter, suggestions are made for rethinking key areas so that they can deliver more effective online public services. We want to hear your thoughts and ideas on this discussion paper so please add your comments in the ‘Your feedback’ section that appears on each page. The paper will be open to comment til the end of January 2010.”
  • 20 Questions To Start a Social Media Discussion | Brand Elevation Through Social Media and Social Business | Altitude Branding – “Let’s make something clear: you can be the person that starts asking the questions and initiating the conversations that move social media forward. You. Sitting right there. Yes, you. I don’t care if you’re the marketing assistant, the PR coordinator, the customer service manager, the HR director, or the mailroom clerk. What it takes is the intent to be part of the progress, the bravery to start an open conversation, the maturity and patience to not make it personal, and the investment in the outcomes to take it a step further.”
Published on December 8, 2009 by Amy Sample Ward. 0 Comments

Great reads from around the web on November 25th

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I come across so many great conversations, ideas, and resources across the web ever day. Here are some of the most interesting things I’ve found recently (as of November 25th). You can join the conversations in the comments, or click through to the original posts to find what others are saying.

To follow more of the things I find online, you can follow @amysampleward on Twitter (which is just a blog and resource feed), or find me on Delicious (for all kinds of bookmarks).

  • E-Commerce News: Customer Loyalty: If You Build a Branded Online Community, Will Customers Come? – "Despite the enormous popularity of peer-to-peer social networking, the adoption cycle for branded online communities has been relatively slow. That a growing number of consumer brands are transforming their existing static Web sites into interactive online communities is a trend that is not only recent, but also rapidly accelerating." What do you think? Do you have a branded online community for your organization or project? How did you ensure participation and membership?
  • ProjectRSS for describing projects (part of the Open Philanthropy effort) – I've recently come across this project from John Brennan (@worldlyjohn on Twitter) and am interested in what you all think about it! "Open source software exists in the computer industry. Open architecture exists in the construction industry. Yet only recently has there been a push for standards in communication of the philanthropic industry. The time is now. Open Philanthropy is about sharing. Open Philanthropy is about community. Open Philanthropy is about working together to increase the size of the proverbial pie (not the piece)."
  • The Report | Think Social – "This is a first draft of a longer effort dedicated to the study and advancement of developments in social media in the public interest that enable people to write history by acting online. It features concept definitions and examples for ten trends that we believe are shaping the use of social media in the public interest. We have compiled this list through interviews with public- and private-sector leaders; analysis of initiatives, organizations and government programs; reviews of industry and mainstream news coverage; and submissions from thousands of online participants."
  • Five Social Media Fundraising Trends for 2009 – Beth's Blog: How Nonprofits Can Use Social Media – "Over the past six months, I've been collaborating on a book with Allison Fine, titled "The Networked Nonprofit" and we've been sifting through stories, research, and seeing many patterns. So for this post, I'd like to share 5 fundraising trends that we saw emerging in 2009 related to fundraising and social media and that will most definitely continue to have impact in 2010."
  • Miro Community – "Miro Community lets you bring together all the videos about a topic, a community, or product into one elegant website, no matter where the videos are hosted." GetMiro.com is an open-source, non-profit video player and podcast client, check out the tool here: http://getmiro.com
Published on November 25, 2009 by Amy Sample Ward. 0 Comments

Great reads from around the web on November 16th

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I come across so many great conversations, ideas, and resources across the web ever day. Here are some of the most interesting things I’ve found recently (as of November 16th). You can join the conversations in the comments, or click through to the original posts to find what others are saying.

To follow more of the things I find online, you can follow @amysampleward on Twitter (which is just a blog and resource feed), or find me on Delicious (for all kinds of bookmarks).

  • Global Entrepreneurship Week – This week is Global Entrepreneurship Week! Find out how you can take part from wherever you are around the world! "Global Entrepreneurship Week takes place from 16 – 22 November 2009. It’s a worldwide movement of entrepreneurial people, with millions unleashing their enterprising talents and turning their ideas into reality."
  • http://idealist.org/ICA/root/en/Static/TheVision/default – Idealist has shared a vision and a call to action: Imagine, Connect, Act. Saying that "It's time fo rthe world's idealists to work together (seriously)." I couldn't agree more! Check it out: "What if by looking at the world from a different point of view we can quickly build a network of people and organizations that will allow us to make the most of what each of us has to offer, online and in person? What you'll find here is a vision for this network, a path and a timeline to get there, and an invitation to be part of this movement from the very start."
  • JPMorgan Chase: Chase and Facebook Launch Innovative Giving Program for Small and Local Charities – "For the first time ever, Facebook®: users will be able to choose from more than 500,000 small and local charities to decide which community organizations they want to receive donations totaling millions of dollars from a corporate philanthropy fund. Chase and Facebook today announced the launch of Chase Community Giving: You Decide What Matters, a grassroots campaign to inspire a new way of corporate philanthropy."
  • Nonprofit Tagline Report: Getting Attention Blog – The updated guide shows nonprofits top tagline approaches for stronger messaging, and features a directory of over 2,500 nonprofit tagline examples for organizations to use in creating strong messages. "The 2009 Report provides everything an organization needs to jump start its tagline development process: Why a Nonprofit’s Name Isn’t Enough; How a Strong Tagline Benefits Your Organization – Useful for developing support among colleagues and leadership; The 10 Have-Tos for Successful Taglines; Using Words that Work; The 7 Deadly Sins, 9 Snores and 5 Best Ways to Antagonize Your Audience – What not to do; Research, Create, Revise, Test, Repeat – The right steps to take to craft a potent tagline." Download the report!
  • Beth Asked a Question « A. Fine Blog – "Beth asked a question on her blog the other day: Do we have examples of using nonprofits using social media for: Volunteer or board recruitment strategy; Outreach or educational program delivery; Crowdsourcing ideas for program development; Professional development; Integrated in other areas? The answer is that there are a growing number of examples of organizations, and individuals, using social media as part of their programs not just part of fundraising and communications efforts."
Published on November 16, 2009 by Amy Sample Ward. 0 Comments

Birthday Cause Wrapped Up

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My 26th birthday came and went already and what I’m most excited about (other than the weekend trip we took to Bruges) is the money I was able to pull together from generous friends for Free Geek!  As you can see from the screenshot below, I exceeded my goal and Free Geek will be seeing nearly $350 coming its way!

THANK YOU to all of you who donated and supported my Birthday Cause; it means SO much to me!

I first talked about the Birthday Cause application on Facebook in December when I set it up for my birthday.  In addition to the Thank You, I wanted to share some thoughts about the Birthday Cause application and my experience using it for my birthday fundraiser.

It’s super EASY

It came to me, always. When conducting a campaign at your organization, you’ve probably experienced that you get a better return (whether it’s donations, volunteers, sign-ups, or whatever else) when you reach out to people often with direct opportunities.  Causes’ Birthday Cause application does just that when you set it up.

It emailed me two weeks before my birthday to let me know that I could use the application, and once I had it set up, it emailed me every day with direct links to help me make the most of the tool.  Birthday Cause “Tip of the Day” emails included actions for setting my status, emailing contacts, personalized asking, setting notifications and more.  Here are some examples:

Setting your Status:

Dear Amy,

Just 11 days left until your Birthday!

Congratulations on having raised $234 from 9 donors. Great work! If you haven’t already, take a look at your birthday cause page to see if they left you any birthday greetings, and stop by your promotion page to thank them.

Tip of the Day: Setting Your Status
Every time you change your status, all of your friends can see the update. We’ve created a set of status messages for you to chose from that link directly to your Birthday Cause. Choosing a new one each day is an easy way to make sure your friends know about your birthday cause. To change your status just go here: http://apps.facebook.com/causes/birthdays/29850/status?m=7835d9b4

Keep up the good work,
The Causes Team

Birthday Cause Page:

Dear Amy,

Just 12 days left until your Birthday!

Congratulations on having raised $182 from 7 donors. Great work! If you haven’t already, take a look at your birthday cause page to see if they left you any birthday greetings, and stop by your promotion page to thank them.

Tip of the Day: Your Birthday Cause Page
Your quote is the most important thing on your birthday cause page. Its what your friends will see when they go to the page, and what will help them decide if they want to donate or not. Spend some time making it look nice, and explaining why your birthday cause is important to you. To edit your quote, click ‘Edit Birthday Cause’ from your cause page, or click on this link: http://apps.facebook.com/causes/birthdays/29850/edit?m=7835d9b4

Keep up the good work,
The Causes Team

Inviting Friends:

Dear Amy,

Just 1 days left until your Birthday!

Congratulations on having raised $312 from 12 donors. Great work! If you haven’t already, take a look at your birthday cause page to see if they left you any birthday greetings.

Tip of the Day: Invite More Friends
You can now send more Birthday Requests through Facebook. This is one of the most effective ways to let people know about your Birthday Cause. Invite More Friends

Keep up the good work,
The Causes Team

Email:

Dear Amy,

Just 10 days left until your Birthday!

Congratulations on having raised $286 from 11 donors. Great work! If you haven’t already, take a look at your birthday cause page to see if they left you any birthday greetings, and stop by your promotion page to thank them.

Tip of the Day: Email
Email is an effective way to get in touch with large numbers of your friends and let them know about your birthday cause.

We have set up an easy way for you to email all of your friends with the Causes application. You can do this up to two times, at any time up to and including the day of your birthday. To do so now, click on this link: http://apps.facebook.com/causes/birthdays/29850/email?m=7835d9b4

Thanks,
Amy

Keep up the good work,
The Causes Team

One to One Requests:

Dear Amy,

Just 8 days left until your Birthday!

Congratulations on having raised $312 from 12 donors. Great work! If you haven’t already, take a look at your birthday cause page to see if they left you any birthday greetings, and stop by your promotion page to thank them.

Tip of the Day: One to One Requests
People are most responsive to one-to-one requests. If you have some friends that you are comfortable enough with to ask specifically to donate, doing so is the most effective thing you can do to raise money for your Birthday Cause.

You can make these requests by posting to the walls of these friends from your Birthday Cause promotion page. You can get to that page by clicking ‘Promote your Birthday Cause’ from your cause page or clicking this link: http://apps.facebook.com/causes/birthdays/29850/promote?m=7835d9b4

Keep up the good work,
The Causes Team

Notifications:

Dear Amy,

Just 9 days left until your Birthday!

Congratulations on having raised $286 from 11 donors. Great work! If you haven’t already, take a look at your birthday cause page to see if they left you any birthday greetings, and stop by your promotion page to thank them.

Tip of the Day: Notifications
Notifying your friends about your birthday cause is a good way to spread the word. We allow you to send up to three notifications to your friends about your birthday cause. You can even queue up notifications to be sent automatically the day before your birthday and on your birthday. To send notifications, click on this link: http://apps.facebook.com/causes/birthdays/29850/notify?m=7835d9b4

Keep up the good work,
The Causes Team

The direct links (most are hidden in the above examples as they were hyperlinked text into my account) helped me jump straight to where I needed to be to let my friends know about my cause.  Not only did it make getting the word out about the cause easy, but it helped me stay on top of the donations so I could properly thank my donors!  This is a huge bonus point for the Birthday Cause application because publicly thanking supporters is one of the biggest keys to keeping up the momentum of your fundraising appeal (because not only to donors feel appreciated, but also more inclined to tell their friends about the opportunity – plus, it’s another public mentioning of your campaign!).  Here’s what the email looks like when someone donates:

Lori Faye has donated $26 to your birthday cause! You have now raised $26 from 1 friend and need 9 more to meet your goal.

Thank Your Friends For Donating

Thanks,
The Causes Team

The emails has a direct link to my Birthday Cause page where I can read Lori’s message and thank her.

I was worried when I first set up the application that it would end up being more work to maintain than I had in the midst of holiday season.  Instead, I didn’t feel like I was doing any work at all and yet saw the donations streaming in!

It’s actually FUN

It let me connect with my friends, all over. Facebook is a tool I use to stay connected to my friends and family all over the world.  Regardless of where I’m travelling or currently based, I know everyone is just a click or two away.  That’s why it was such a great opportunity to celebrate my birthday INSIDE Birthday Causes because I’m now a continent away from most of my friends and family.  Connecting with friends as they donated was such a thrill, with people contributing to the Birthday Cause from all over the globe.  I was always excited to get an email from Causes and could never even guess who it would be from each time.

It’s designed to WORK

I really like when things just work.  Like I said, I wasn’t sure how much time I would have with the holidays and our planned travels.  It didn’t matter though, because the application did everything I would have needed it to do. Of course, everything could always work a little better, right?  Here are some of my suggestions to Causes to improve the Birthday Cause application:

  • #1.  I was always unsure whether it would send a request/invite to people who had already donated and that made me less inclined to send out messages repeatedly
  • #2.  I wish that I could have personalized the groups more specifically – if I said I wanted the application to automatically alert my friends at certain intervals, I wanted to also say which friends at which intervals instead of the option being the same for all of it
  • #3.  I know that the Birthday Cause is supposed to help you raise money for a cause of your choice, but I wish I could have had other options beyond giving money – Free Geek is a dynamic organization and I would have liked to encourage people to donate money, but also to pledge to volunteer, register their donated computer parts towards the Birthday Cause, and so on with all of it counting towards my goal
  • #4.  If people donated close together chronologically, the application would only alert me to the most recent donation, so some times I didn’t realize people had donated  to thank them in a timely way
  • #5.  I would have preferred it if my Thank You messages to my donors could have shown up on the Birthday Cause page as well as on their profiles, the same way the application creates posts to my profile when they donate and leave a message

I think it’s a great way to celebrate your birthday and support your favorite organization at the same time.  Learn more about Causes here and how you can use the Birthday Cause application for your special day!

Happy Birthday, Beth!

My good friend Beth Kanter’s birthday is coming up quickly and guess what, she is using Birthday Causes to raise funds!  If you want to wish Beth a happy birthday, you can donate to her Birthday Cause to help support The Sharing Foundation.  Learn more and support Beth here.

Published on January 4, 2009 by Amy Sample Ward. 6 Comments

CMS Survey from NTEN

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Last week, NTEN released the Content Management System Satisfaction Report (which you can download from their website).  Over 650 people fully completed the survey which covered over 27 different systems.

What I found most interesting was the impact of open source systems on the field:

  • Just over 25% of respondents said open source was in the top 3 of priorities when choosing an CMS
  • Over 1/3 of survey respondents reported using an open source tool already
  • Open source tools (including Drupal, Joomla!, Plone) were given some of the best over all grades by respondents

If you want to find out more about open source solutions, check out the Nonprofit Open Source Initiative.  You can download the report here.

What are you currently using for CMS?  Do you have an CMS or in-house technology staff who manage the website?  If you could ask one question and get a truthful answer in your CMS search, what would you ask?

Published on June 2, 2008 by Amy Sample Ward. 0 Comments

And then there’s Advocacy

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As promised, I wanted to share some thoughts on the advocacy data included in the 2008 eNonprofit Benchmarks Study from M+R and NTEN (you can read about the email campaign data and the fundraising data, too).

Email Advocacy
The average rate for page completion (filling in a form, etc.) increased from 85% in 2006 to 89% in 2007. Things like improved layout and design of advocacy pages could be the reason for the increase, or that supporters are more comfortble/used to the forms and what to expect when clicking through to the page. I think it is also important to think about the inclusion of auto-complete/fill information either from a personal option on the users’ computers or through a cookie from your site.

Taking Action
Environmental and rights organizations each had about half of their membership taking action in 2007. That is well ahead of health and international organizations. Often, it is hard to simplify the best reason or couple reasons that contribute to the high action rates. Of course, doing everything ‘right’ doesn’t hurt! I suggest signing up on the list for organizations or campaigns that strikes/surprises/motivates/impresses you outside (or in) your sector of work and learn from the ways it is done – how the emails are done (how many, about what, etc.), how you are called to action, how you are rewarded for action if you do take it, etc.

One statistic that is very important to learn from is that of those who are active members, 13% are categorized as ’super activists’ but those 13% account for 42% of the action taken (in 2007). These super activists comprise about 5% of an organization’s list. These are very important members. That much goes without saying; but, what does it mean for your organization’s interaction with them? It’s important to investigate and develop ways for super activists to do the work of cultivating less active or inactive members into taking action, so that you don’t have to. Building a system for interaction between members can allow for further actions that include inviting others to become active when you do, or suggesting actions to your contacts, etc.

Case Studies
#1. Human Rights Campaign

The HRC increased its advocacy response rates in 2007 by a full percentage point and contribute this increase to segmentation of its list. It split the list into five sub-lists based on the members’ past activities/interactions with the organization. HRC could then communicate in a more tailored way with the members on each list.

Today, everyone on the list gets one advocacy action and the one email newsletter per month, plus a fundraising campaign every 2-3 months. Beyond that, audiences for emails are based on demonstrated interest. For example, extra action alerts only go to people who’ve already shown an interest in that issue and to core activists (who have taken 5+ online actions in the page year). Special fundraising campaigns target recent donors. Higher-threshold actions like phone calls and letters to the editor never go to inactives.

Even though there may be fewer people receiving an important action, it is directed at the members more likely to actually do it, instead of becoming another email to someone frustrated by action alerts who only subscribes for the news and information.

#2. Environmental Defense

ED noticed that they were earning 40% of their dollars in the year-end and that people gave at the same rate regardless of how many emails when looking at the data from three consecutive Decembers. In 2007, they took a random 15% of their list and those members received only 3 messages while the rest of the list received 13 (between Thanksgiving and December 31st). The group receiving only 3 messages had a lower donation rate so they plan to do further list testing to find the ’sweet spot’ with their members. What has been the result of list tests like this; if you haven’t yet done any segmenting or testing, do you plan to?

An interesting test that ED conducted on their website took place right on the home page. They used a graphic with polar bears and a call to action for contributions, in one instance, and in the other simply put the donation form in the same spot (top, center of the home page). What they noticed was an increase of 8% more gifts with the donation form, 8% more donations of $1,000 or less and 10% more donations of %500 or less. The lesson they learned was to just put the option completely in front of the visitor, take out all possible clicks, and let them decide right away if they are going to give or not.

What has been the best advocacy campaign/call to action in the last year at your organization? What data did you collect (either quantitative or qualitative) that helped you plan for the next one?

Published on April 27, 2008 by Amy Sample Ward. 0 Comments

How do your benchmarks compare?

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Today, M+R Strategic Services and NTEN released the 2008 eNonprofit Benchmarks Study.

This “analysis of online messaging, fundraising and advocacy metrics for nonprofit organization” comes with some surprises and some data that shouldn’t surprise anyone who has been paying attention to their online benchmarks. The NonProfit Times has a piece on the report here.

I read it this morning and participated in a webinar/conference call with the producers of the report this afternoon. Some of my thoughts are below, and many more will follow in additional posts. If you want to download the report, you can do so right here.

Data and thoughts…

Email Open Rates
One of the first pieces of information most of us look at when considering our effectiveness online is the open rate for email campaigns. As the report indicates, open rates have continued to trend down—2007’s rate was 17.6% with 2006 being at 21.3%. One important factor to remember, though, that really messes with the validity of these numbers, is the the way opens are indicated. Usually there is a one pixel size image that is embedded in the email so that when it loads on the viewer’s screen, the sender’s server is indicated and a open is registered. Many email applications have a preview window that loads an email even if the viewer doesn’t read it. Alternatively, most email clients viewed in a web browser are set by default not to load images. So, a viewer could read an email and even click through to take action or donate, with an open never being registered on the sender’s server.

People have so many emails to get through every day and it is only increasing. My question to consider then, is how do you become a resource or include value in every email without overwhelming the reader? You still want them to click on the donate or take action links, but by increasing the value of the content of your emails (value doesn’t necessarily only mean information, but options for action, etc.), you can increase your open rate and the number of clickthroughs for donations or action because of the visibility.

Message Type
The report measures the success of emails (open rate, clickthroughs, page completion, and response rate) by the three main message types: fundraising, news, advocacy. Rates have declined for each type from 2006 to 2007 but advocacy actions generated slightly higher open rates and significantly higher clickthrough, page completion and response rates. This says to me: provide options for advocacy and fundraising and news in every message! Diversifying your email lists is important, and there is certainly a lot to the impact those more tailored emails get – but that doesn’t mean that they can’t have tailored and appropriate messages for all three areas in an email.

Clickthrough Rates
In this area, the rates vary by issue sector. The environmental organizations that participated (you can find out which organizations were included in the survey here), had the highest clickthrough rates of all participants. What do their email newsletters have that yours don’t? Are they offering/linking to compelling videos and photos? Maybe including compelling stories and reports that require the reader to click through to the website to continue reading or download. Or, maybe there is a link to community features that require leaving the email.

Message Frequency & Subscribers
The report’s findings indicate a correlation between the number of emails sent and the open rate: “when an organization sent five or more emails per subscriber in a month, the open rate dropped by 1%.” Likewise, “the more messages an organization sends, the higher its unsubscribe rate for that month.” This doesn’t mean that you should be wary of emailing your lists. On the contrary. Focus on key questions though, like: What is pertinent, relates to current events, contributes to a campaign, creates positive actions for members? Or, how can we combine some of these smaller messages into a compelling story or segmented email? Don’t let data that could seem negative, cause fear. It’s good to question what you are doing though so that you can really be sure to send the best messages you have to your members.

There are really so many questions that this report brings to mind that should be discussed and not hidden. I encourage you to ask a hard question about some of your data, and get excited for positive places you can go with the answers.

What benchmarks have you seen your organization’s email campaigns hitting or missing? What do you want to be with your data – and are those goals realistic based on these benchmarks?

I’m going to follow this up with some posts on the fundraising data from the report and discussion of some case studies used to flesh out the numbers.

Published on April 24, 2008 by Amy Sample Ward. 0 Comments

Has your usage increased, too?

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TechSoup conducted a web usage survey last year and has just released the results of this year’s survey. You can read more about it and download the results from the 2007 survey on their website.

The general increase of web 2.0 tools (social media / new media tools) is not surprising since there is a growing number of people and organizations providing support and education for those interested in getting started. But, there are a few things that I find interesting.

Survey respondents showed a 19% increase in use of RSS feed subscriptions. Using RSS both to distribute and to consume information online has been a topic at the new media training events I have helped put on for Meyer Memorial Trust and a topic that has always created a lot of conversation among the nonprofits I talk to. One great reference on RSS use is Marshall Kirkpatrick. RSS use will also be the topic for the Portland 501 Tech Club meeting on January 14th, with Marshall as our terrific presenter. (Let me know if you are interested in attending!)

50% said that they participated in an online event or training session related to work, which is an 11% increase from last year. I think it’s great that people are taking advantage of the great learning and engagement opportunities online, especially from organizations like NTEN.

What things have you increased your usage of in the past year? What things do you hope to increase your use of in the year to come? I’d love to hear about it!

Published on January 3, 2008 by Amy Sample Ward. 1 Comment

Social media, only a matter of time?

Published in reports and socialmedia. 1 Comment Tags: , , , .

A new report out from Strategy Analytics estimates that social media could be touching an enormous amount of people worldwide, very soon: about 1 in 6 people, according to the report, will be using social media around the world by 2012 (that is just five years!).

“It is clear that user generated media will increasingly compete with professional media when it comes to the attention and free time of users,” comments Martin Olausson, Director of Digital Media Research at Strategy Analytics. “However, if professional media companies choose to embrace social media applications it will enable a more direct and positive relationship with consumers, which will in turn drive increased engagement and loyalty.”

Mack Collier suggest some interesting questions to consider given the reports estimates and what they would mean for everyone.

Some additional things to consider with this news, especially for nonprofits:

  • How are you using social media tools now? (Flickr, Facebook, Twitter, NetworkForGood, Change.org, Wikis, RSS, Podcasts, YouTube, etc.)
  • How will you engage with new audiences and more people as the online community continues to grow? (Does your social media strategy account for engagement now?)
  • How will you adapt to new tools as they emerge? (With more people using the current tools, the need for additional, different, and evolving tools grows.)
  • How can you do your work and serve your community better with more tools and users? (At the end of the day, you still want to be saving the world and not just connecting, right?)

What are your answers? Or, what other questions do you have?

Published on December 14, 2007 by Amy Sample Ward. 1 Comment