Tag Archive for 'engagement'

Blog Redesign: Focused on Conversation

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I announced last week that I’ve partnered with Matt Chevy to do a redesign of this blog. This week, I’m sharing 3 separate posts to get your feedback and ideas about how I can make it as valuable to you as possible.  Monday’s post focused on the content you’re after and want more of – if you missed it, you can read the post and weigh in with your feedback. Thanks to everyone that’s shared comments so far in this process!

Redesign topic #2: Focused on ConversationsDay 355: Magnified

I’m happy to take on the role of conversation starter, sharing news or case studies or ideas that are interesting and letting all of you run with it.  And that’s just what happens here most of the time: there are around 500 posts and over 3,700 comments!  Clearly there’s a lot more going on than just blog posts and I want to be sure that the redesign creates valuable ways to elevate and highlight the conversations and contributions from everyone visiting this space.

There are two focus areas below and some options for answers – please note there’s an “other” listed for both as I’m sure there are things I haven’t thought to include and hope you’ll feel open to listing them!

Focus: Content that’s conversation worthy

What helps or inspires you to dive into a conversation or share your own knowledge/experience after you read a post?

  • Questions included at the end
  • Seeing comments from others
  • Direct/personal invitations
  • Options to comment via other methods (Twitter, etc.)
  • Other

Focus: Finding and following conversations

How would you like to be able to find conversations or follow them either on the blog or using other platforms tools?

  • Recent comments highlighted in sidebar
  • Popular conversations highlighted in sidebar
  • Subscribe to comments
  • Options for sharing comment/post via social media
  • Other

Please share your responses in the comments – that way others can respond/reply to your feedback as well as leave their own. Matt and I will be both be responding, asking questions, and participating as well! Please share your ideas and feedback!

Published on August 4, 2010 by Amy Sample Ward. 20 Comments

Great reads from around the web on July 29th

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I come across so many great conversations, ideas, and resources all over the web every day. Here are some of the most interesting things I’ve found recently (as of July 29th). You can join the conversations in the comments, or click through to the original posts to find what others are saying.

To follow more of the things I find online, you can follow @amysampleward on Twitter (which is just a blog and resource feed), or find me on Delicious (for all kinds of bookmarks).

  • How Women Use the Web [REPORT] – "In the “Women on the Web: How Women are Shaping the Internet (Internet)” report, comScore concludes that women are the digital mainstream, a group of savvy Internet explorers who are more engaged than their male counterparts, and are the primary drivers of online and group buying."
  • Why Do You Participate in Twitter Chats? | Community Organizer 2.0 – "Why do people participate in Twitter chats? I’ve been thinking about that question a lot. I posed the question “what Twitter chats do you participate in and why?” on Twitter and Facebook. What came back was pretty consistent: people participate to get information, ideas, contribute to a community, and meet new people."
  • Fire Your Marketing Manager and Hire A Community Manager – David Armano – The Conversation – Harvard Business Review – "Okay, maybe that's going too far. I don't really recommend firing your marketing manager. I do however believe that most companies will eventually need to hire or contract with a community manager, if they haven't already. A recent BusinessWeek article called "Twitter Twitter Little Star," describes social media as a booming industry which has caught the attention of corporations everywhere, and suggests the role of a "social media director" and what that person should do. I'd like to dig a bit deeper into what this core function, necessary to create to what's becoming known as social engagement. I'll call the role the community manager."
  • Q&A: A West Point for Community Organizing – Walking Distance – GOOD – "Since its first boot camp in 2006 the New Organizing Institute has trained more than 700 organizers across the country in leveraging online tools to generate offline action. It’s the nation’s leading progressive advocacy and campaign training program and it’s quietly and forcefully redefining the way campaigns are run and social change happens. Judith Freeman, one of the organization’s founders, worked on the new media strategy for the Obama campaign and is using those same tactics to train leaders from organizations like the NAACP and the Red Cross. We spoke to Ms. Freeman about what community organizing looks like in the 21st century."
  • Where does Social Media belong on the Org Chart? — Global Neighbourhoods – When everyone wants a bit of the social media juice, having a strategy and usage policy become even more important. Interested to hear how organizations are dealing with this issue!
  • The Nonprofit Social Media Decision Guide | Idealware – "Social media can be useful to your organization… but how useful? For what? What tangible results are people seeing from it? Created in partnership with the New Organizing Institute, the Decision Guide walks you through a step-by-step process to decide what social media channels make sense for your organization via a workbook, guide, and the results of more than six months of research. And through the included Consultant Directory, you can find a professional to help define and implement your strategy."
Published on July 29, 2010 by Amy Sample Ward. 0 Comments

Great reads from around the web on July 19th

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I come across so many great conversations, ideas, and resources all over the web every day. Here are some of the most interesting things I’ve found recently (as of July 19th). You can join the conversations in the comments, or click through to the original posts to find what others are saying.

To follow more of the things I find online, you can follow @amysampleward on Twitter (which is just a blog and resource feed), or find me on Delicious (for all kinds of bookmarks).

  • Blood and Milk » Blog Archive » Ushahidi, Twitter, and the future of foreign aid – Alanna's post is a great example of the power of networks, social media, and open systems. As she notes, her example has luck but it is an example of a growing model of a changing world. What do you think?
  • Net2 Think Tank Round-up: Age Segmentation in Social Networking | NetSquared – "For this month's Net2 Think Tank, we asked you to share your thoughts and best practices for using social media with or for a particular age group. We are hoping to understand what tools or practices appeal to different age groups online and how organizations can best target their efforts to those audiences. This round-up is a summary of the responses we received from the community and it will hopefully serve to help you re-think the ways that you're targeting your limited audience." Add your thoughts or blog posts in the comments!
  • Marketing for Nonprofits: Want to Build Community Online? Become a Bridge Builder. – "Marketing online, in particular, is much more than putting up a static website to announce your gala or ask people to volunteer. It's about having a CONVERSATION with people who care about your work and can help you reach your goals. OK, you've heard this before. But the real question is, HOW do you become a community manager and/or how do you find the right person for the job? What is the skill set you should be looking for?"
  • Social Spaces – I'm really excited to see Social Spaces, a project fueled by a friend a colleague, take off! Social Spaces is project which studies positive community projects and aims to test if these types of projects can be stimulated elsewhere through spreading ideas and practices. It is currently focused on 5 main areas: Hand Made – Portraits of Emergent New Culture, Traveling Pantry, Community of Practice, Organizational Workshops, and Research. Check it out!
  • Don't focus on technology, focus on behavior — SocialFish – This presentation by Paul Adams, Senior User Experience Researcher at Google, reposted on the SocialFish blog, nails home a point I feel like I talk about it every day: it's not about the technology, it's about the people! Great slides.
Published on July 19, 2010 by Amy Sample Ward. 2 Comments

Interview: Kedar Iyer, PickyPolly

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I recently had the opportunity to connect with Kedar to learn about a new project to help users measure and manage their consumption, in effect encouraging them to control their environmental impact.  I found the project so interesting that I wanted to share it with you here in an interview, covering some key questions from Kedar.  There’s also a chance for you to provide your feedback, ideas, and even contribute!

—–

Kedar is an activist of sustainable living and collaborative creation. He is involved with BarCamp events, TwtrTales, a twitter based story writing project and Picky Polly. His learnings come from experiences that span an education in electronics and telecommunications, multi-cultural professional engagements in software development and communications, a business administration student life in pretty Paris and experiments in implementing technological solutions for social challenges.

Since turning vegetarian over a year ago due to self consciousness about the unsustainable nature of meat production, he has been trying to think of solutions that could better engage people to change their current habits for collective good.

Where did the idea for Picky Polly come from?

Since moving to Dubai over 3 years ago, I’ve observed that this city is the epitome of excessive consumption. UAE residents also have one of the largest ecological footprints on our planet. Using this behavior among residents as inspiration I felt compelled to do something about it.

Taking the lead from other measurement tools like the Google Power Meter that helps people take control of their energy usage and alter behavior, I felt mobile devices could act as an even more powerful tool in providing information and changing they way we shopped and used things in addition to household energy consumption.

Thus came along the idea of a personal ecological footprint measurement tool that helps people make better choices and transform lifestyles, Picky Polly.

What’s your goal for the new tool?

As a society we have largely stopped being picky about things we consume. But as co-inhabitants of this single planet we need to take more control and responsibility for the types of lives we lead. This consciousness and reason to change for our collective sustainability can only come from the awareness of our individual impact due to over consumption. Picky Polly aims to deliver that information for every item used by us and also help transform us by learning from our peers’ behaviors.

What’s different about Picky Polly from other “consumption + competition” tools people may have used before on facebook or elsewhere?

Numerous websites and mobile applications currently exist to help us get a rough idea of our ecological footprints by asking us questions to approximate our lifestyle patterns e.g. number of people in a household, distance driven in a month, miles flown in a year, vegetarian/ non-vegetarian, etc. These are good measuring tools in raising awareness about the ecological disaster that lies ahead, but they do not sufficiently motivate me to alter my behavior with using plastic bags at the corner store or buying a cup of coffee on my way into work or eating a burger from a popular fast-food chain. These are the kinds of purchases or behaviors, if changed will result in significantly larger social change.

I have not yet come across a robust and handy mobile solution that takes all the disparate pieces of information available to help people track their current impact and alter it based on self improvement, peer reviews and expert recommendations.

Picky Polly is simply an open and collaborative technological tool, firstly providing people a better way to measure themselves and secondly to provide relevant and contextual feedback (with incentives/ rewards) to alter their lifestyle patterns/ choices.

What are the implications of such a tool on our production-heavy consumption-driven society?

There are numerous way this tool can improve the way the consumption cycle of our society change. It is meant to work it’s way from the conscious measurement of people’s behavior.

  1. Social Change: Better inform people to make the right choices
  2. Information Transparency: Better labeling of products and inquiry into resource usage, labor use, toxics, health, etc
  3. Government policy: Rewarding citizens for their behavioral changes and better regulating toxic products.
  4. New product development: Helping businesses learn from changes in social behavior and better adapt products/ packaging to people’s sustainable needs.
  5. Community production: Encouraging entrepreneurs to find community solutions to meet the localized needs.

These are just some ways, that come my mind, Picky Polly can assist the different parties mentioned from its measurements of local lifestyle patterns.

What help could you use at this stage?

I am no expert in the field of sustainable living, rather a passionate fellow citizen of this world who could use help and collaboration from

  • the Netsquared community in the form of feedback on the idea,
  • experts in understanding the footprint life cycle consumables,
  • game designers to help design compelling social incentives,
  • 3. mobile application developers to build a robust prototype.

Additionally, I’m aware that such a project requires reasonable commitment of time from the above people and hence any financially support from a believer in the idea for the creation of a working prototype is also most welcome.

PS: Financers will of course be rewarded a stake in the eventually funded entity. :)

What else are you working on?

I’m also involved in TwtrTales, a project that would like to leverage the creative potential of twitter users in writing collaborative stories. This project has many similarities with Picky Polly, like co-creator credits, collaboration between participants and peer reviews which I’m learning more about as I go along.

How can readers get involved or follow your work?

I have recently started a Tumblog at www.pickypolly.com to document efforts by others providing practical information on sustainable living and to include podcasts with individuals and organizations that help make better everyday choices.

Additionally, I’m can be reached on Twitter, would also love to converse with you over email at kedar dot iyer at gmail.com or connect on LinkedIn.

Published on June 28, 2010 by Amy Sample Ward. 1 Comment

Great reads from around the web on June 7th

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I come across so many great conversations, ideas, and resources all over the web every day. Here are some of the most interesting things I’ve found recently (as of June 7th). You can join the conversations in the comments, or click through to the original posts to find what others are saying.

To follow more of the things I find online, you can follow @amysampleward on Twitter (which is just a blog and resource feed), or find me on Delicious (for all kinds of bookmarks).

  • Building and Sustaining Strong, Engaged Programs – Part 1 – "What does it take to build real sustainability for the work being done by Community Benefit Organizations? If we were talking about building and sustaining a house instead of an organization, we would instantly know the answer. To sustain for the long term, the house would need strong infrastructure – a strong foundation, roof and bearing walls. However, no matter how strong that infrastructure might be, if the house is to remain strong over time, it will also need people to take care of it. The same holds true for building and sustaining strong, engaged programs."
  • Does Nonprofit Consulting = Nonprofit Leadership? | Rosetta Thurman – "Ever since I became a full-time nonprofit consultant, I’ve had a hard time putting myself in that category. And it’s not hard to see why. The title “consultant” can definitely have its negative connotations, especially in Washington, DC where everybody and their mama is a consultant. It doesn’t mean anything without context, but even with explanation behind it, people can look at you sideways at networking events. At conferences, I even notice the body language shift that sometimes happens when an executive director encounters one of us “consultants,” as if our aim is to pick their pockets. Oh my, would you look at the time… Instead, I still think of myself as a nonprofit leader."
  • Heye-Tech: Social Media Comments Gone Wild! What to do? – "So in addition to the Air Force Blog Assessment we decided to create a comment escalation flow chart. This is intended to help our social media authors decide what action to take in addition to the reply. We wanted to have a documented process for our employees to use and to find a way to keep our Communications & Risk Management departments in the loop."
  • The secret steps to commenting like a rockstar | Heroic Destiny – For all those organizations looking to increase readership and visits to your blog, this is a great read! I always recommend that organizations should spend just as much effort commenting on other blogs as writing on their own. The conversations aren't ONLY on your site, and that's okay! "Read much about blog promotion and you’ll eventually encounter commenting as a strategy to increase your readership. The premise is that people will find your comment valuable and click on your link to visit your site. However, I’ve been using a modified version with great success. Today I’m going to tell you my secret strategy that has brought the majority of my readers to my site."
  • 24 tools for fundraising with social media | Socialbrite – Here's a great list of 24 tools for fundraising online – any others that you use that aren't mentioned?
  • PEP-NET » Blog Archive » Best methods for undemocratic participation – "We must ensure that the addition or integration of new digital channels does not make existing power structures less socially representative, and if possible, should improve democratic systems, for example by providing voices to people who previously would have struggled to be heard. Mastery of new technologies and ownership of expensive equipment must not become pre-requisites for engagement in e-participation."
Published on June 7, 2010 by Amy Sample Ward. 8 Comments

Great reads from around the web on April 28th

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I come across so many great conversations, ideas, and resources all over the web every day. Here are some of the most interesting things I’ve found recently (as of April 28th). You can join the conversations in the comments, or click through to the original posts to find what others are saying.

To follow more of the things I find online, you can follow @amysampleward on Twitter (which is just a blog and resource feed), or find me on Delicious (for all kinds of bookmarks).

  • HopenSource – Thanks to @350 for the link – check out this great portal of hope and inspiration from Grist Magazine. "Show why Earth's not effed" and get inspired from the stories of those making change.
  • LearnPhilanthropy.net – Online venue for grantmaker education – "The Grantmaker Education Initiative is bringing people together to create a stronger, more rational, and less fragmented system for grantmaker learning than we have today — one that builds a new culture of professional development in the field, works better for the individual learners involved in philanthropy, and better for the many groups and organizations that provide learning programs and resources to them.<br />
    <br />
    LearnPhilanthropy.net is a simple online venue we’ve created to invite dialogue among those who are passionate about grantmaker education. We hope to establish a collaborative learning community — with plenty of space for ideas and wisdom of the field. We aim to work together to create a vision for meeting the education and learning needs of people in our field. We invite you to join us, take our survey, and we welcome your contributions."
  • Do Something: Helping Humanity With a Click of the Mouse | Fast Company – "Sending a text or clicking to vote may be the trendy way to help humankind. The question, says Nancy Lublin, is whether such so-called slacktivism really works. Name-calling is never nice — that much most of us learned in kindergarten. Go ahead and criticize the substance of an action or the content of a speech, but just calling a person a nasty name is like pulling hair. Unfortunately, a lot of it happens in the do-gooder sector–and lately, much of it has been directed at projects that could fall under the umbrella of a newish movement called "slacktivism.""
  • OPEN CALL: Do Nonprofits Make Films? We Say Yes! – netwitsthinktank.com – "What's the top thing you can do this year to engage your constituents? Both online and off? Quick, what springs to mind? Well I'm here to tell you that it should be video. If you are going to do one new thing in 2010 to help get the word out about your organization’s mission, it should be to create a video."
  • What You and Your Nonprofit Should Know About Facebook Changes – Beth's Blog – Facebook seems to be an ever-changing landscape whether it's features, privacy, security or functionality: something's always changing. Beth has a great post discussing some of the changes and how they impact your organization on facebook.
  • The State of Online Word of Mouth Marketing [STATS] – "In a session yesterday at Forrester’s Marketing Forum, Forrester analysts Josh Bernoff and Augie Ray presented research findings on peer influence and word of mouth marketing. Some of the statistics were surprising, and the presentation was rife with practical tips for marketers we thought worth sharing."
Published on April 28, 2010 by Amy Sample Ward. 2 Comments

Great reads from around the web on April 12th

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I come across so many great conversations, ideas, and resources all over the web every day. Here are some of the most interesting things I’ve found recently (as of April 12th). You can join the conversations in the comments, or click through to the original posts to find what others are saying.

To follow more of the things I find online, you can follow @amysampleward on Twitter (which is just a blog and resource feed), or find me on Delicious (for all kinds of bookmarks).

  • NTEN's Remake of "Bohemian Rhapsody" | NTEN: The Nonprofit Technology Network – "Because of the generous matching funds from Convio, large donations from thePort and Firefly Partners, and the support of nearly 200 nptechies, we were able to surpass our scholarship campaign goal and bring nearly 70 staffers from small nonprofits to the 2010 Nonprofit Technology Conference. That was the meat, now here's the pudding: the NTEN community's remake of "Bohemian Rhapsody", Muppets style!" Be sure to watch close for cameos of myself and many others :)
  • Nonprofits Take Note: Donors are what they tweet | Social Citizens Blog – "As with many new technologies and developments, social media is being used in surprising and unintended ways to analyze and reveal unexpected data and trends. Twitter, Facebook and Google tools have already been used for market research, sales predictions and targeted advertising. Twitter, for example, has shown remarkable accuracy at forecasting box office success, even more accuracy than the currently used (and comparably complex) Hollywood Stock Exchange method. Now credit card companies are reportedly using foursquare and other location sharing platforms to predict divorce, and therefore financial troubles, by analyzing the places people are checking in frequently – the logic being that Home Depot and Bed, Bath & Beyond check-ins demonstrate stability in a way that frequent late night bar check-ins do not."
  • 'Online fundraising will change everything' – Third Sector – "Azadi Sheridan, the chair of the Institute of Fundraising's Technology Special Interest Group, tells David Ainsworth why donor 'churn and burn' won't work in the future. The big changes to fundraising in the coming years will spring from the power of the web, according to Azadi Sheridan, chair of the Institute of Fundraising’s Technology Special Interest Group. He says charities have been relatively slow to start using the internet to communicate with their supporters, but he believes they will catch up quickly."
  • Wild Apricot Blog : 5 Tech Tools for More Engaging Events – "Real-world events are the ultimate in social networking, and nothing beats face-to-face communication. But it can be challenging to connect with everyone you want to meet at a large event and even more difficult to follow up with the attendees afterwards. And what about those in your community who can’t travel to your meeting or conference, for financial or other practical reasons? How can you bring those people into the fold of your event, too?"
  • What can Google Buzz do for you? A study for non-profits | Think Social – "Two weeks ago, Mashable posted a how-to for non-profit organizations trying to use Google Buzz. We wanted more than four ways to use the new tool. Think Social writer and resident digital anthropologist Krystal D’Costa interviewed folks on the Google side and non-profit side for a closer look. (You can also read what Krystal’s previously written about Google Buzz.)"
Published on April 12, 2010 by Amy Sample Ward. 2 Comments

Return on Engagement for your Community

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Today is Martin Luther King, Jr. Day and I’ve been watching the time zones wake up in the US and start Twittering about the various service projects and community building activities everyone is participating in.  It’s been heart warming and also frustrating – I wish I could be so many places at once!  I can only be in one place, though – but I can start a conversation that goes many places.  Here goes…

When I think of Martin Luther King, Jr., the first thing that comes to mind is community: building it, empowering it, moving it to action, and nurturing it.  When I think of those four focus areas for community, I do NOT think of the number of fans on a Facebook page, the number of people on an email list, or even the ranking of a Google search results page.

Earlier today I followed a link from Twitter to an archived guest post on Pamela’s Grantwriting Blog by Aerin Guy.  To be honest, I often skim, and when the title of the post mentioned 15 Social Media Resolutions, I figured I’d just skip to the list :)

That’s where I found Aerin’s resolution to “consciously rephrase Return on Investment with Return on Engagement.”

Is ROI limiting our community impact?

As I explained above with the example of MLK, Jr.’s focus on community, the idea of ROI doesn’t make sense.  Then or now.  If we are after impact, we have to reevaluate the way we approach evaluation!

Look at this way:

  • ROI asks how many Facebook fans you have; ROE asks how many people are “liking,” commenting and sharing your Facebook content.
  • ROI asks how many staff and how many hours; ROE asks how many posts, updates, replies or individual responses.
  • ROI asks how many email subscribers; ROE asks how many people send you emails.
  • ROI asks how much money you raise; ROE asks how many people are campaigning on your behalf.
  • You can go on and on.

We can’t make change without community, whether locally or globally.  And in order to start making change and empowering our communities, we need to approach our work with a frame that’s focused on the same attributes as our goals (engagement) and not simply on the traditional business frames (costs).

What do you think?

And to close with a quote from Martin Luther King, Jr.: “Our goal is to create a beloved community and this will require a qualitative change in our souls as well as a quantitative change in our lives.”

Published on January 18, 2010 by Amy Sample Ward. 30 Comments

Great reads from around the web on November 24th

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I come across so many great conversations, ideas, and resources across the web ever day. Here are some of the most interesting things I’ve found recently (as of November 24th). You can join the conversations in the comments, or click through to the original posts to find what others are saying.

To follow more of the things I find online, you can follow @amysampleward on Twitter (which is just a blog and resource feed), or find me on Delicious (for all kinds of bookmarks).

  • Have you always wanted to be a 'climate insider'? | TckTckTck – The 350ppm movement is doing a lot of hard work in the lead up to the talks in Copenhagen this December. "Our latest feature is a global rapid response community we launched last month, called ClimateInsider. ClimateInsider is fast becoming the new media hub that will support a digital rapid response network leading up to and during Copenhagen climate change summit." Check it out and apply to be an Insider now!
  • Facebook Charity Interview Questions – Earlier this year, John Carnell created a series called Twitter Charity Interviews that has over 40 interviews with nonprofits using Twitter talking about how, why, and what they do with the micro-blogging tool. Now, John is looking to replicate the process but focus on Facebook. If you want to share the ways your organizations is using Facebook to engage with supporters, visit this link to get the questions and the submission information.
  • Give to the Max Day – GiveMN – giveMN.org created Give to the Max Day as a way to kick off use of the new giving platform. It was more of a success than they expected with huge numbers of participation and donations! You can see the full results here and check out the site, too.
  • Strategy stuff – a three pronged approach – "Drawing together a few discussions I have been involved in recently about the different types of documents an organisation – such as a council – might need to put together to define its approach to engaging online, I thought it might be useful to set out how I think it could be done."
  • New Start Magazine: The toolkit for practitioners in regeneration, economic development & sustainable communities – "New Start is the toolkit for regeneration practitioners. It's a creative and informative magazine, but it's more than that: it's an online news service, a recruitment aid, a partner for organisations wanting to spread learning and to showcase good practice, and the place that the sector's leading thinkers use to kick-start a debate on key issues."
Published on November 24, 2009 by Amy Sample Ward. 0 Comments

Back to School, Back Online

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This post originally written September 8, 2009.  Posted on Stanford Social Innovation Review’s Opinion blog.  Visit the original post here.

It’s back-to-school time for many countries and that means a switch from summer programs, outdoor community events, and many youth campaigns.  New research out today from nfpSynergy shows that organizations who serve youth may want to be going online to reach them.

The Research

nfpSynergy, a leading nonprofit sector think-tank and research consultancy in the UK, “tracks a representative sample of over 1000 11-25 year olds throughout mainland Britain twice-yearly, gaining insights into their views and habits, both social and charity-related” in its Youth Engagement Monitor.  The newest report, out today, focused on the use of social networking platforms by young people who are/aren’t also involved with charities.  (Read the full press release here or download the Social Media data slides here.) Some of the results include:

  • Facebook is by far the most popular social networking site amongst young people – used by over 7 in 10 (72%) of all 11-25 year olds; rising to 80% of 17-25 year olds, those of college/university age – and to 83% of those who are currently at, or who have already been to, university.
  • Amongst 11-25 year olds, Facebook is trailed by Bebo (28%), MySpace (25%), Twitter (12%), MSN (9%), YouTube (2%) and “other” (4%)
  • Those involved regularly with charities are far more likely to use such social media than those who are not, with four fifths (79%) of those claiming regular charitable involvement using Facebook, compared with just 69% of those claiming no involvement
  • Bebo is the only major networking site to be more popular amongst 11-16 year olds (35%) than amongst 17-25 year olds (24%)
  • Female respondents reported a significantly higher usage across all the top 4 networking sites

Despite this, less than half (48%) of the 187 charities that were surveyed as part of nfpSynergy’s Virtual Promise (2008) report said that their organization used social networking websites.

What It Means

First, what the research does not mean: Don’t jump into Facebook immediately!  It’s easy for organizations, especially ones with small staff sizes and lots, and lots on the growing “to do” lists to see stats or research like this and automatically say, “Okay, then we should be on Facebook and it’ll solve all of our youth engagement problems.” Or, maybe not that statement exactly, but close to it.  This data does confirm many thing we already knew: that most young people are using social networking platforms of one kind or another, that females are more likely to use networking tools than males, etc.  It also shows that those young people who are engaged or involved with charities are also those using social networking tools. But, it does not say that they want to engage with charities in social networking platforms or, if they do, how they want that connection to start and continue.

So, if your organization serves or engages with youth and you want to think about moving into social networking spaces, here are a few pointers to help you get started!

No running in the halls!

There’s no point rushing into things, so give yourself the time to think strategically about how you want to use social networking platforms in your organization’s work and how it best fits with what you are doing now and the goals you want to achieve.  If you are thinking of using Facebook, for example, you will want to consider whether you want to create an individual account, or Fan page, or a group; each platform has it’s own options for how organizations could be represented and each option has different ways that other users would be able to interact.  You also want to consider which young people you want to connect with: as noted above, different ages may use different platforms; there’s lots of research also discussing the different regions or nationalities using each platform, as well as socioeconomic groups (check out Danah Boyd’s recent dissertation on the way teenagers use social networks!).

Secrets, secrets are no fun!

Regardless of which platform/s you decide to use, remember to be authentic and transparent. No one likes secrets!  Young people you are trying to connect with online (anyone, really) will judge you by your profile information: does it say who you are, which individuals at the organization may be speaking on behalf of the organization via the account? does it give your contact information outside of the social network (website, email, blog, or address)?  how about information – if you provide mental health services, for example, post information about how to get help if you need it, or how to help a friend, and so on. All this will help to make your profile more reliable and trustworthy, as well as put information out into a social space where youth could come across it without necessarily looking for your organization specifically.

Going to Johnny’s party?

The parties, the dances, the school events, they all helped shape many of the memories from being school-aged.  There’s no reason to leave them out of your plan for connecting with young people in social networks!  Create opportunities and events that bring people together online and offline – these activities can help move people up the ladder of engagement, get them volunteering or advocating for your organization, using your services or helping promote them.  Plus, social networking is all about connecting with friends, new and old; if your organization is a catalyst for community by connecting those who are affected or interested in the causes you work on, it will be easier to round up participation for your campaigns (on or offline) and find more supporters to help push your mission and work forward.  So, throw a party or two, and have fun!

What do you think? Are you an organization that works with young people, and are you using social networking sites to connect with them? What lessons or examples do you want to share?

Comment here, or visit the original post at SSIR here.

Published on September 19, 2009 by Amy Sample Ward. 0 Comments