Tag Archive for 'data'

Great reads from around the web on May 28th

I come across so many great conversations, ideas, and resources all over the web every day. Here are some of the most interesting things I’ve found recently (as of May 28th). You can join the conversations in the comments, or click through to the original posts to find what others are saying.

To follow more of the things I find online, you can follow @amysampleward on Twitter (which is just a blog and resource feed), or find me on Delicious (for all kinds of bookmarks).

  • YouTube Goes Fully Social And Challenges Facebook | Community Organizer 2.0 – "Today, YouTube announced that every single YouTube channel now comes equipped with a moderator feature. It’s an incredibly exciting step to see YouTube becoming fully social. The moderator feature allows any channel to ask for ideas, questions, or suggestions from the community..right from your YouTube channel. Users may vote the crowdsourced ideas up or down. By integrating Google moderator, YouTube has brought real time engagement features into play and made it 100% more engaging."
  • Explaining racial differences in attitudes towards government use of social media | Pew Research Center's Internet & American Life Project – "Last week a reporter from the New York Times read our recent Government Online report and emailed me with a question—how did I explain the disparity between African-Americans' and Hispanics' views of the importance of government social media versus whites? Did I think it had anything to do with minorities being more trusting of the government during the Obama era? Since my reply got pared down due to space constraints, I’m reproducing my response to his query in full below."
  • The new JustGiving Facebook app is here « JustGiving blog – JustGiving has a new facebook application out! It launches alongside the current JustGiving application for Facebook which was launched in 2007, which has seen over a half million users – and over 139,000 active in the past month – and over 9500 fans. The JustGiving team is always great about sharing stories, lessons, and insights – so I'll be watching to see how this new tool goes!
  • Wild Apricot Blog : Make Your Own Infographic – "Infographics are to data what storytelling is to an annual report: a more engaging way to help bring attention and understanding to your nonprofit’s cause. Yesterday we looked at an interesting infographic that suggested a new way to view your volunteers. Today, let’s look at infographics in general – and resources to help your nonprofit get started on making your own."
  • Minnesota Open Idea: Crowdsourcing Contest For Social Change Done Right | Beth’s Blog – "The Minnesota Open Idea is an example of an online social good contest that works. It combines expert judging with popular vote, online strategy with good old fashion off line organizing, links objectives to a theory of change, and incorporates a fun and engaging way for people to learn about and take action on a timely community problem. In this interview, Jennifer Ford Reedy, VP for Strategy and Knowledge Management, at the Minnesota Community Foundation shares the how they designed this online social good contest for success."

Great reads from around the web on February 23rd

I come across so many great conversations, ideas, and resources all over the web every day. Here are some of the most interesting things I’ve found recently (as of February 23rd). You can join the conversations in the comments, or click through to the original posts to find what others are saying.

To follow more of the things I find online, you can follow @amysampleward on Twitter (which is just a blog and resource feed), or find me on Delicious (for all kinds of bookmarks).

  • Social Media Today | ROI: How to Measure Return on Investment in Social Media – A great post from Brian Solis on Social Media Today discussing the ROI of social media. This is a really great post to read for anyone thinking about how to measure, evaluate, and even consider the impact of social media use (and that should be everyone). "Over the years, Social Media experts attempted to redefine ROI for a new era of influence. While some introduced alternative philosophies for measuring the nuances tied to social media, others wondered aloud whether ROI simply wasn’t necessary as the tools and methodologies for analyzing yields didn’t yet exist. And furthermore, by focusing on justification and metrics, we were distracted from the primary objective of building relationships and cultivating dialogue. … But that was then and this is now. In 2010, we enter in to a new era of social media marketing, one based on information, rationalization, and resolve."
  • Cause Fatigue #4Change Recap « 4change – Did you miss the recent #4change twitter chat? The February chat focused on cause fatigue, but if you missed it, Zero Strategist has done a great recap of the conversation and highlights. Check it out!
  • The Collaboration Prize – Search Database – Wow! Check out this great resource – a database of collaborations! "The first phase of this database of nonprofit collaboration models (currently consisting of the 176 nominations deemed eligible for The Collaboration Prize in 2008) contains the information submitted by each nominator in response to specific questions about the nominated collaboration. Additional models of collaboration from The Collaboration Prize will be added soon. While the contents of the first phase are limited to data contained in the nominations submitted in 2008, the next phase of the database, to be launched in the next few months, will have an interactive component, whereby the existing data can be updated and the database can be expanded by adding new collaboration models that were not part of The Collaboration Prize project."
  • Welcome to Kopernik – "Kopernik — www.thekopernik.org — a new non-profit venture that provides life-changing technology to the poor, launches today. Kopernik makes technology designed for the developing world accessible through the Internet and by harnessing the power of individual donations. Kopernik’s aim is to bring this technology to the poor in developing countries via the site, and link them to individuals willing to make a donation towards the purchase of the products. It is the brain-child of Ewa Wojkowska and Toshi Nakamura who have extensive experience in international development as UN staff members." Check it out!
  • New Ideas for Promoting Physical Activity in London – "The Go London social innovation competition is a call for ideas on how to make London more active, the first of its kind to be energised by the groundswell of optimism surrounding London hosting the Olympic and Paralympic Games in 2012. It is a shared movement to create a city where physical activity is a normal part of Londoners lives and contributes to making London a more livable, sustainable and healthy city.

    The project aims to help improve activity levels of everyone by finding out what's already out there as well as asking people for their ideas on how they think London could become more active. In the same way that stories can come from anywhere to inspire others, and we'll hope to capture as many of these as possible, simple, life changing ideas can spring up too. Through the creative use of social media Go London hopes to capture as many of these ideas as possible."

  • Facebook Causes: Not just for Individuals: ICT Hub Knowledgebase – The Knowledgebase from LASA is a great place to find articles on all kinds of topics related to technology for organizations. I wrote an article for them on how organizations are using Causes and it's now up. Visit the knowledgebase if you want to learn more about Causes but also head there to find some valuable resources on hardware, software, social media and more.

Great reads from around the web on February 11th

I come across so many great conversations, ideas, and resources all over the web every day. Here are some of the most interesting things I’ve found recently (as of February 11th). You can join the conversations in the comments, or click through to the original posts to find what others are saying.

To follow more of the things I find online, you can follow @amysampleward on Twitter (which is just a blog and resource feed), or find me on Delicious (for all kinds of bookmarks).

  • Oxfam in Haiti – Google Maps – This is a great example of how you can use a tool like Google Maps to tell a story and provide easy access to information – great job Oxfam! "Oxfam is responding to the biggest earthquake for 200 years in Haiti. This map shows some of the sites where Oxfam is providing water and sanitation, as well as employment through the cash-for-work program. Oxfam has reached 100,000 people across multiple sites and is aiming to reach 500,000 total over the next six months."
  • Download the 2009 Data Ecosystem Survey Report | NTEN: The Nonprofit Technology Network – NTEN just released a report on the data ecosystem in nonprofit organizations – it's free for members, but $50 for non-NTEN members. "The data ecosystem is the collection of tools we use to manage all the ways we interact with donors, volunteers, activists, and supporters. We wanted to find out how happy organizations are with each of the tools they use, but also what tools make up their ecosystems, and how happy they are with those ecosystems as well."
  • 5 Ways to “Emerge” as a Nonprofit Leader | Rosetta Thurman – "Many young nonprofit professionals are waiting until they get the title of “Director” to lead. They are waiting until their older colleagues deem them “ready” to lead instead of emerging as leaders in the here and now. But what we have to understand is that this behavior doesn’t benefit our organizations nor the communities we seek to serve. What we have to understand is that we need as many young people as possible to emerge as nonprofit leaders, even if they don’t have a title. The future of the nonprofit sector depends on it."
  • 5 Real Challenges For Non-Profit Texting Campaigns – "Given the many aspects of texting, from technology to communications, non-profits need to consider SMS with their eyes wide open. Causes may even want to consider alternative mobile channels for communications and fundraising. Here are five things non-profits should consider before pursuing texting."
  • A Consumers Guide To Low-Cost Data Visualization Tools – Check out this great, free report from Idealware! "You've got data. How do you transform it into charts, graphs, and maps that will help your audience understand the data and move them to take action? This 30-page independent Idealware report provides an overview of the types of graphic formats that might work for you, and then compares eight low-cost tools that can help you create them."
  • Glasspockets – Check out this new resource from the Foundation Center:
    "With Glasspockets, the Foundation Center and its partners hope to:

    * Inspire private foundations to greater openness in their communications.
    * Increase understanding of best practices in foundation transparency and accountability in an online world.
    * Illustrate how institutional philanthropy is relevant to the critical issues of our time.
    * Highlight the many stories of philanthropy that show how private wealth is serving the public good.
    * Illuminate successes, failures, and ongoing experimentation so foundations can build on each other's ideas to increase impact."

The other side of the figures: Causes reaches $20 Million in Donations

Earlier this week, an announcement on the Causes Application blog broke the news that over $20 Million has been donated since May 2007 via donors using the social networking application.

There’s been quite a lot of talk in the last year about the opportunities for fundraising online, generally, as well as the best practices for organizations leveraging social media for campaigns (as well as the idea to use free tools to raise money in hard economic times).  There’s also been a bit of controversy around the Causes application specifically, due to it’s decision to abandon the MySpace platform and offer it’s application/services only to the Facebook community. (You can read more about the MySpace/Facebook move here, here, and here.)

Here is the graph of donations on Causes since it launched in May 2007:

Some of the additional data provided from Causes in their announcement, includes:

  • 400,000 people have made at least one donation
  • $25 median donation amount
  • 35,000 causes have received at least one donation
  • $2.1 million raised by 2009 America’s Giving Challenge participants
  • $4.5 million raised through the Birthday Wish feature

Despite the initial awe and excitement around a number like $20 Million, I want to take a moment to think about the other side of the data.  There certainly is more to the story and I hope you’ll share your perspectives as well.

Social networks are still for engagement, not money

Fact: Of the hundreds of thousands of organizations registered as possible beneficiaries in the Causes application (Washington Post data), only 20 organizations, including the Nature Conservancy, Doctors Without Borders and St. Jude’s Children’s Hospital, have raised over $100,000 using Causes.

Context: Organizations can’t assume that applications like Causes or simply the use of social networking sites like Facebook will translate into new revenue streams supporting the organization.  Yes, of course, I would advocate that organizations who are eligible ensure that they can be listed as beneficiaries of causes on Facebook (visit the FAQ here) but doing so is an enough of an action to replace your other funding work.

Fact: Causes Birthday Wishes (make a donation campaign for a charity of your choice tied to your birthday) accounted for a third of all donations in the past 6 months.

Context: Birthday Wishes are campaigns started by enthusiastic supporters.  You may not know them, and you may have never heard of them.  But you need to get to know them fast!  Be sure that you are connecting with the passionate volunteers going out and raising money for you: thank them, support them, encourage them.  And be sure to share invitations for the fundraiser and those that donate to his or her campaign to join your organization outside of facebook (on your enewsletter, your action alerts, an offline event, or something else to keep them on your list).

Fact: 400,000 users have contributed to a cause at least once.

Context: That’s a lot of people. How many fans does your organization’s Fan Page have, or how many members are in your facebook Group?  Probably not 400,000.  How many of your fans or group members are in your database, though? The most difficult part to applications like Causes is that you don’t get the data.  With so many people donating to causes, maybe only once, it’s crucial for the benefiting organizations to reach out and encourage donors to connect with the organization directly – that way they may find out more about your work, help you and take action, or even donate again.

Skewing the numbers?

Lastly, I can’t find any data to shed light on my question but I would love to understand if the numbers Causes is touting reflect only the funds raised on facebook, since they stopped allowing the users on MySpace to access the service.  I think it would be unethical and obviously skewing their own data.  I’m incredibly frustrated at the lack of transparency from Causes, especially around this issue.

What do you think?

Would love to hear your experiences, any lessons learned or best practices, and ideas.

—–
Update:

Luise asked to see the comparison of growth of facebook users during the same growth period of Causes donations so I whipped up a simple chart:

Interview: John Brennan of OpenAction

I recently had the opportunity to connect with John Brennan, the driving force behind OpenAction.org, which empowers individuals and organizations by helping them tell the world about the positive impact their actions have. You can learn more about John and OpenAction in the interview below.

——

John has spent time working for Microsoft, doing R&D for the defense industry and was part of a few past startups that didn’t quite reach “critical mass.” In June 2009, John decided to sell nearly everything he owned and set out for New York City (via San Diego). With over a decade of web development experience, John channeled his skills into building something with social value. John is currently working on OpenAction, a platform that connects people to the projects they care about. It’s a sustainable solution to help create and strengthen the emotional connection between organizations and donors. The team also hopes to incentivize organizations to share knowledge and give beneficiaries a direct voice.

Where did the idea for OpenAction begin?
That’s a funny story actually, but I suppose many entrepreneurs have similar stories. Last March I met Joe Solomon and the Social Actions team through twitter. I remember leaving for Vegas and making a promise to Joe that I would submit a mashup to the 2009 Change the Web Challenge. The mashup was a map showing where people were volunteering in near-real-time. It ended up winning the competition, $5,000 and lots of exposure.

I’ve always done side projects part time, but never had the courage or funds to go at it full time. The community showed me a need for what I built, so I used this momentum as an opportunity to take what I built to the next level.

I left my 9-5 in San Diego on June 4, set out on a month long road trip with my brother across the United States to New York. On July 5 the real fun began.

How was the project developed?
Some of the foundation was built in April 2009, but the majority of the product development started in August 2009. I spent the first few months asking questions and listening to what NGOs had to say about how they did their job and what could make it easier.

I’ve spent the past few years working with the semantic web, referred to as “web 3.0″, that focuses on open standards and linking data. Many of us are aware of open source software and open architecture, but open philanthropy doesn’t exist yet. Once NGOs standardize the way they publish project data on the web, “apps” can be built on top of this data. Much like Apple did with the iPhone.

I also knew it needed to be both top-down and bottom-up. The problem with developing a standard is that it is only as useful as those adopting it. So that’s where OpenAction comes into play. Essentially, we give organizations a simple tool to manage project information, like photos and videos. The real value to organizations is that they now have a dynamically updated map they can embed on their web site. Instead of paying a web developer to add new project data, they can do it using a few simple form fields. This might put my developer friends out of a job (laughs), but it’s all about becoming more efficient.

Our application also automatically generates RSS feeds for their supporters to stay engaged throughout the life of the project. It’s similar to how one subscribes to a blog. The project updates themselves can displayed in a timeline, so people can easily follow the project’s progress as it unfolds before their eyes.

What’s next for OpenAction?
Our organization helps people find and connect with projects they care about. It makes sense to let these people connect to others working in the same space. So we are starting to map social entrepreneurs with the hopes that they might be able to make more of an impact working together than apart. This is actually how my partner and I connected several months ago. We were both doing similar, but separate mapping initiatives. We decided we’d be stronger together — and we were right.

So if any of your readers work with social entrepreneurs, or are such, I would love to connect with them as well. After all, while we might see different paths to the same goal, the goal is usually the same: positive impact on the people and the planet.

What else are you working on?
Working on trying to find time to sleep.

Do you have any lessons learned or stories you can share with other social entrepreneurs?
This is probably my sixth startup, but first as a “social” entrepreneur. So for brevity I will keep to the last year, and maybe save the rest for a separate blog post one of these days.

I would say, don’t go at it alone. This is so important. You really need to have someone that is as involved in the idea as you are. Not only to give more proof that the idea has legs, but it gives you someone to bounce ideas off all the time. And unlike friends, this person will understand the problem space. Simply put, startups will inevitably have ups and downs, and having someone else in it with you is just good for morale.

Tapping into the (right) community is also an important lesson I learned this time around. In past startups I would use friends and family to measure early success. Sometimes they were the target audience, but that was often due to the lack of product focus. I love thinking about the famous stories of Davy Crockett here. Not the tales itself, but the method used. He claimed to have killed that infamous bear, and all the towns people believed it as if he went to each and every person to spread the word face-to-face. Having a conversation with every townsperson would be a nearly impossible feat. Davy Crockett was, however, an expert story teller and community builder. Instead, he spent his time talking to the heads of each village. The key here, I believe, is to empower your community and let them be your biggest advocates.

A third, and final lesson is often used by web developers, but can easily be applied to social entrepreneurs. It’s the KISS principle. “Keep it simple stupid” — enough said. Don’t over engineer or over think a problem, let the market and your audience dictate your next move.

How can people follow your work and OpenAction?
We are actually going to be on OpenAction ourselves, to sort of practice what we preach. Things have just been super chaotic as of late. I would say the best way is to follow me @worldlyjohn and my partner Mike @wanderingwenger.

To learn more and check out OpenAction for yourself, visit:
http://openaction.org

Nonprofit Marketing Report: Organizations Failing to Connect

Nancy Schwartz, president of Nancy Schwartz & Company and blogger at Getting Attention, has just finished analyzing data from a nonprofit marketing survey of more than 900 nonprofit leaders, revealing that they are doing a poor job connecting with their audience and community.  Nancy explains:

“Nonprofit marketers say their key messages are failing to connect with the people who need to hear them and that is a serious problem.  The way nonprofits talk about themselves to the public is a core competency critical to any organization’s success. The bad news is that most nonprofits admittedly are doing a very poor job, despite a great deal of effort. The good news is that fixing the problem is highly do-able and promises vastly greater success than they are experiencing now.”

The survey results included:

Most Nonprofit Messages Don’t Connect Strongly with Key Audiences:
Eighty-four percent of 915 nonprofit leaders who completed the survey last month said their messages connect with their target audiences only somewhat or not at all. Respondents represented organizations of all size, issue focus and geographical location.

Behind the Disconnect—86% of Nonprofits Characterize Their Messages as Difficult to Remember:
Most nonprofits report that their messaging suffers from lack of inspiration (73%) and poor targeting to audience wants and needs (70%), and is difficult to remember (86%). Few communicators laud their messaging for its strengths: Only 13% of organizations characterize messaging as cogent while 8% describe their messaging as potent.

Here are some comments from survey participants explaining why their messages fail to connect:

  • “Our messages need to be more succinct to communicate how effective we really are.”
  • “We don’t move our base to action.”
  • “We have individual elements that are OK solo, but no unified path.”
  • “Our messages aren’t hard-hitting or targeted enough. So they fall flat.”
  • “We need to shape messages that are simple enough for staff to remember and feel comfortable in repeating it to others.”
  • “Too much jargon. I can’t even understand what we’re saying.”

Inconsistency Reigns, Leaving Confusion and Annoyance in Its Path:
Less than 50% of nonprofits report consistent use of their positioning (organizational tagline, positioning statement and talking points). That means that even though most organizations have taken the effort to craft messages, those messages aren’t used consistently across channels (website, direct mail, email), audiences or programs.

More information and complete survey results, plus specific recommendations on how nonprofits can start to immediately improve key messaging, are available at:

http://nancyschwartz.com/articles/index.php/messaging-crisis-for-nonprofits/

Great reads from around the web on January 13th

I come across so many great conversations, ideas, and resources all over the web every day. Here are some of the most interesting things I’ve found recently (as of January 13th). You can join the conversations in the comments, or click through to the original posts to find what others are saying.

To follow more of the things I find online, you can follow @amysampleward on Twitter (which is just a blog and resource feed), or find me on Delicious (for all kinds of bookmarks).

  • Transformative Collaboration « Alison & Associates – Alison Rapping has a terrific, comprehensive blog post today all about jump starting collaborations. It's a must-read! "Collaboration. It was the hottest “buzz word” of the last decade — And if you ask ten people to describe it, you could get ten very different answers. Collaborations are going to be a driving force in building stronger relationships and stronger communities. In the new decade we are in the “perfect collaboration storm:” energy around our “community visions”, enormous critical community needs, myriad of new nonprofit organizations, and desire for greater impact. This can only happen if we work together. Our community is whole and interconnected; we can’t create a powerful vision in silos."
  • Zoetica: Connecting Organizations with Their Networks – Congrats to Beth Kanter, Geoff Livingston and Kami Watson Huyse on the launch of their new adventure: Zoetica! "Zoetica serves nonprofits and socially conscious companies with top-tier, word-of-mouth communication services. A social enterprise, Zoetica provides superior communication consulting, training, and strategy to help mindful organizations affect social change."
  • GreatNonprofits: Find non-profits and charities to review, donate, or volunteer. – "GreatNonprofits and Guidestar want to hear about the great nonprofits providing job training or job placement in your communities. Tell us about YOUR experience – how are these organizations having an impact? Which ones are great? Which ones need improvement? Participate in this campaign to recognize the top-rated nonprofits developing your community through job training or job placement." Deadline: January 31, 2010
  • Surprise! Only 5% of Websites Have a Twitter or Facebook Link – Online Fundraising, Advocacy, and Social Media – frogloop – "Factual, an “open data repository” analyzed 4 million websites via data from Common Crawl, a non-profit group designed to crawl the web and provide data for anyone to use." Check out the stats highlighted by Allyson Kapin in this short but interesting post!
  • Nominees for the Osocio’s Best Campaign of 2009 announced – Osocio, Social Advertising and Non-profit Campaigns – "Osocio is happy to announce a list of ten nominees for the Osocio’s Best Campaign of 2009 award. Osocio has started selecting best campaigns featured on our blog, because we want to put the most creative and innovative social ads into spotlights. So that non-profit organizations can learn and benefit from these best practices. This is the Top 10 list of the best social campaigns featured on Osocio in 2009. One of these campaigns will become the Osocio’s Best Campaign of 2009."

Great reads from around the web on December 25th

I come across so many great conversations, ideas, and resources all over the web every day. Here are some of the most interesting things I’ve found recently (as of December 25th). You can join the conversations in the comments, or click through to the original posts to find what others are saying.

To follow more of the things I find online, you can follow @amysampleward on Twitter (which is just a blog and resource feed), or find me on Delicious (for all kinds of bookmarks).

  • Social Media: What I Learned This Year | Millennial Marketing – Carol Phillips has a great post recapping what she learned about social media in 2009, including: "Effective use of Social Media requires enthusiasm and diligence." Read all of the lessons Carol learned – and I'd love to hear what you learned!
  • NonProfit 2.0 UnConference and holiday discount | NetSquared, an initiative of TechSoupGlobal.org – NonProfit 2.0 Unconference is coming to Washington, D.C., February 12, 2010, and promises to be "more than just a conference on the next generation web." Plus, if you register soon you can get a 20% discount! Simply use "HolidayDiscount" when you register for the Nonprofit 2.0 Unconference here: http://nonprofit20.eventbrite.com/?discount=
  • Yahoo! Will Kill MyBlogLog Next Month – "Five years to the month after it was founded, cross-blog social networking widget MyBlogLog will be closed down by Yahoo! in January, we're hearing from sources close to the project. MyBlogLog is a service that shows blog writers and readers the faces and profile information of other MyBlogLog users that visit their sites." I've used MyBlogLog on this blog as a chance for readers visiting the website to be welcomed by the faces of fellow readers, and not just me; I think, as is explained in this article from ReadWriteWeb, that the MyBlogLog service opened the door to some very interesting uses of community data and will be watching the developments on its future closely.
  • Fundraising Sources for Social Entrepreneurs – December 2009 Edition – "Each month Ashoka compiles a list of fundraising and other resources for Ashoka Fellows. These opportunities are typically open to all sorts of social entrepreneurs as well. Download the December 2009 version of this list here. (Also available in French and Spanish)."
  • Wikispaces Blog " Blog Archive " How Non-Profits Are Using Wikis – The Wikispaces Blog has some great examples of organizations using wikis in their work. "This month, we bring you some great examples of how non-profits are using wikis. Read on to see how wikis help these organizations reach out to their communities, manage volunteers, create resources, and more."

Great reads from around the web on December 15th

I come across so many great conversations, ideas, and resources all over the web every day. Here are some of the most interesting things I’ve found recently (as of December 15th). You can join the conversations in the comments, or click through to the original posts to find what others are saying.

To follow more of the things I find online, you can follow @amysampleward on Twitter (which is just a blog and resource feed), or find me on Delicious (for all kinds of bookmarks).

  • FT.com / Weekend columnists / Tim Harford – Perhaps microfinance isn’t such a big deal after all – "Last December, I showed some unwitting prescience by worrying about a backlash against microfinance, the practice of providing small loans – or perhaps savings products or insurance – to poor people. I fretted that there was little compelling evidence that it worked. A year later, the evidence is arriving and the backlash has begun. The Boston Globe published an article in September, subtitled, “Billions of dollars and a Nobel Prize later, it looks like ‘microlending’ doesn’t actually do much to fight poverty.” " – I'm interested to hear what you all think about this issue, especially now during the 'giving season.'
  • Open Source Is Dead! Long Live Open Source! | NTEN: The Nonprofit Technology Network – "That's right, I said it. Promise to read the rest of this before you send me hate mail, though. What I mean is that open source, as we knew it, is dead. For the last decade, what we've been talking about when we say "open source" is "open code" — a set of zeroes and ones that we can configure to our heart's desire."
  • Net2 Think Tank Round-Up: Best of 2009 | NetSquared, an initiative of TechSoupGlobal.org – Check out the diverse submissions to the December Net2 Think Tank that simply asked for the best blog posts of 2009! I'm sure there are some resources, conversations and pointers in here that are new to everyone.
  • What Matters Now eBook – Get the ebook now for free! "We want to shake things up. More than seventy extraordinary authors and thinkers contributed to this ebook. It's designed to make you sit up and think, to change your new year's resolutions, to foster some difficult conversations with your team."
  • Orchestras and Social Media Survey: Key Findings and Full Report | Dutch Perspective by Marc van Bree – "In short, the survey found that social media activities, familiarity and usage seem to be widespread among orchestras. Managers find social media important and organizations are generally enthusiastic. However, the efforts are far from organized and strategic. It seems many orchestras are dipping their feet in the social media pool, but do not have the policies, budgets, and metrics in place to effectively use the tools at their disposal, even if they do recognize the need for checks and balances."

GreenPeace: An Example in Connecting with your Supporters

Recently, I’ve been thinking a lot about the issues highlighted by Causes leaving MySpace and ideablob suddenly shutting down.  One of the biggest issues that has come out of the blog posts and the conversations in the comments is the idea of data.  To review the other blog posts about these topics, visit the Causes post, ideablob post or the guest post for Tactical Philanthropy.

This evening, Joe Solomon pointed out a great example that touches on data, social media, 3rd party platforms, and being proactive with getting your supporters connected directly with your organization – all things we’ve touched on in the conversations about Causes and ideablob!  That example? Greenpeace International on facebook.

FGgreenpeace

When visiting the Greenpeace International facebook page, visitors see the Take Action tab as default, instead of the typical facebook wall or information pages.  Why I think this is a great example of leveraging the tools within a 3rd party site:

  • Data: GP is letting supporters connect with the organization directly by giving their email address straight to the GP database, not the facebook database.  If anything were to happen to the facebook fan application, or facebook all together, GP would still be able to communicate with supporters.
  • Action: It’s not just about getting email addresses, but also cutting straight to chase: take action!  This strategy ensures that users (whether they are already “fans” or not) are given opportunities to take action as soon as they visit the page.
  • Community: Remember that using social media platforms is all about going where your community already is and making supporting your work part of the process they already have online.  That doesn’t mean that because a user first found you on facebook (maybe through another friend’s actions, etc.) does not also mean that they only want to connect with you in that same platform.  Some users may only want to be a “fan” of your work on facebook, others may want to be on your email list or become a major supporter, fundraiser, or activist on your behalf.  This is an example in providing options, and not assuming a 3rd party platform connection is all that’s wanted.

Thanks, Greenpeace, for being a great example and a leader!