Hi Catherine. So sorry for making it hard to find us… first with no link to the site and then on our support site. We’ll have to look at that… 

The box to add email was actually removed because you get then automatically… The video needs to be updated… It was originally there in case you wanted to people to double check that they had the right email in the system. But after looking at the data, we realized that the email addresses we were getting really didn’t need to be checked and it just added confusion on the admin tool. The Preview thing is a great idea. It’s on the roadmap… It’s surprisingly hard to do with Facebook, but I agree that it would be super nice to have. Keep in mind that you can easily install and then uninstall the app. And, when you install it, it doesn’t mean anyone will see it. You have to drive traffic it to it for that… As for the support section. We use ZenDesk for our support section and generally like it. But it does have some downsides to it. But don’t hesitate to drop me a note directly and I or one of my team members will respond directly. You can reach me at drew (at) actionsprout.comI also fixed the type on the Recommend Socially button.drew

Drew – I’m not sure if there’s another way to reach you…
a few observations as I’m going through the training materials:
on this page:
https://actionsprout.zendesk.com/home
there is no obvious link to the “training and support” section – I finally realized it’s under the “Forums” link.
And a question – in the “Getting started” video, at approx. 2:05, the screen shows how a box pops up where you can indicate which additional information you want users asked to provide. An option to click “email” is offered. But then a few seconds later it shows that the system automatically provides users’ email to me. So why would I want to ask again? Is that redundant? Or am I missing something?
-Also, I found myself wanting a “preview” screen before hitting “save and publish” — I’m not sure what my options would be if I hit “save and publish” and then wanted to edit, or if I want to do something now but not publish until tomorrow?
Also – I stumbled around before realizing that the email and password I have for my ActionSprout app do not also work on the ActionSprout customer service website… I “signed up” on the customer service site, so I’m able to log in now – it would have helped to be notified about that.
On this page:
https://actionsprout.zendesk.com/entries/22326018-buttons-for-use-use-on-my-website-or-email
the button for “Recommend Socially” needs another “m” in the word recommend.

Drop me a note if you have any questions, Catherine.

 Thanks, Drew – Using the export/import to CiviCRM is fine for me for now, we’re not dealing with big numbers of people (yet!). I’ve signed up and have ActionSprout on our Family and Home Network FB page with a “Join” action…. now I’ll go read the ActionSprout “help” and “getting started” pages so I can try to understand more.

Hi Catherine, Drew (from ActionSprout.com) here… Sorry for not including a direct link to http://www.ActionSprout.com in the post. Maybe Amy can update that for me?

You can export the data to CSV at any point and then import it into CiviCRM. We have had one other customer recently ask us to look at doing an integration with CiviCRM which we would love to do. But it will take time. For now, tho, you would just export to CSV and import it into CiviCRM. Perhaps if we get enough CiviCRM users we’ll be forced to do that integration 🙂